Forum Replies Created
Yes, I could confirm the issue on your website but it’s working fine for me on my test website using the latest version of the Jevelin theme so it seems your website specific issue.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
You are most welcome here 🙂
You are using the wrong custom plugin on your website please use the custom plugin that I have shared in my earlier reply that contains updated code.
Thats really odd. I use opera as browser, but now i tried it on another computer with chrome (with a complete empty cache!) – but it is still the same (screenshot).
I tested it again on your website but getting the same result as displayed in the attached screenshots.
It’s a weird issue and needs to troubleshoot more.
btw: Instead of the Top Bar the Cookie-Notice-Bar appears in the customizer (and only here) – despite that i have deactivated it …
No, you have not deactivated it on your website as shown in the attached screenshot.
Solution for this topic
Please just download the attached custom plugin, install and activate it on your website.
I recommend you clear the cache only after the major theme update or you can auto set it to clear periodically.
I logged into your website and tested on it but it is working fine for me without any issue as shown in the attached screenshot.
Could you please test it by clearing your browser cache and using a different browser?
Ok
I am also doing well.
Would you mind if I log in to your site and guide you to change it? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Solution for this topic
Hi @TL12,
I hope you are well today and thank you for your question.
Yes, you can update the WPBakery page builder plugin from the below path.
Admin Area -> Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @sabinesnijders,
I hope you are well today and thank you for your question.
I visited your shared website and saw the same menus on desktop and mobile as shown in the attached screenshots.
Please advise.
Best regards,
Shufflehound teamHi @ben,
I hope you are well today and thank you for your question.
You can achieve this by using the custom plugin solution shared in the below topic.
Best regards,
Shufflehound teamYou can change it from the Widgets screen as shown in the attached screenshot.
As said earlier, please do not change anything.
Sorry to hear of the trouble you are having but I have just tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme so it seems your website specific issue.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Our administrator will process your refund request ASAP.
The topbar displays fine for me as shown in the attached screenshot.
Could you please share the screenshot of the issue?
Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
No, you don’t need to change the name.
Ok. Thank you!
Yes, it can be a server-side cache issue.
Hi Frank,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound team
