Forum Replies Created
Hi there,
That is great!
Thank you for letting us know! 🙂
Best regards,
Shufflehound team
Hi there,
It seems that the website you have shared is using Shopify instead of WordPress/Gillion, so if that is the case we can’t help you to fix that.
Best regards,
Shufflehound team
Hi there,
Can you please try to turn off the performance optimization plugins?
Let us know if that fixes the issue or not.
Best regards,
Shufflehound team
Can you please let us know which theme version you have installed? WPBakery page builder installed version will depend on your current theme version. The latest theme version should install the 6.10.0 version.
It seems that your content still uses the Unyson page builder, so currently, you still need to keep it active.
When the content will be replaced with the WPBakery page builder then you can go to Jevelin (left sidebar) > Framework upgrade to remove the Unyson framework.
Hi there,
Please change your website password as it seems that you shared it publically. In the future please use the private information field.
We have created a bug fix in the latest beta version, please test it:
Let us know if that fixes the issue! 🙂
Best regards,
Shufflehound team
You are welcome! 🙂
Hi there,
We are closing this as we have given a refund.
Best regards,
Shufflehound team
Hi there,
We are sorry to hear that.
If you are having so many issues with our theme we can just give you a full refund. You will need to request it from your Themeforest account, so we can confirm it.
Best regards,
Shufflehound team
Can you please share a link to your website? So we can check your current website setup and guide you on how to remove it (you can share it in the private information field)
Hi there,
Thank you for letting us know!
It seems that this happened after the latest WooCommerce update 7.4
We just create a beta update, which should fix this issue:
Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
In some rare cases, some website hostings/servers has issues connecting to our server. In that case, we can offer to log in to your website and fix it for you (the login information can be shared in the private information field)
Best regards,
Shufflehound team
Hi there,
Thank you for purchasing our theme. 🙂
About your questions:
- As in all other Themeforest themes, the WPBakery page builder comes with the theme and is covered by the theme’s license. There is no need to purchase the license for it and the updates will be covered by the theme.
- The Jevelin logo is the placeholder logo, it will be replaced after you will upload your website logo.
- The same as the WPBakery page builder – the Yellow Pencil plugin is covered by the theme license (as in all other Themeforest themes). There is no need to purchase the license for it and the updates are covered by the theme.
- We have only 2 required plugins: Redux framework and WPBakery page builder all other plugins are optional and can be installed if needed (we have noticed that on the plugin installation page).
- We can refund the purchase if you are not satisfied with our theme.
Best regards,
Shufflehound team
It may have happened after some AMP updates, have you tried to change the option in Gillion Settings (topbar) > AMP > AMP mode? Try adjusting it and let us know if that works.
Hi there,
We just tested your website and couldn’t replicate the issue as we can see only the search field “Please enter your keywords” and we couldn’t see the full-screen search window.
It seems that you have custom SVG icons in those places and custom CSS may be needed to change the color for them.
Best regards,
Shufflehound team
Hi there,
We just made some tests and we couldn’t replicate your issue on mobile with both iPhone and Android devices (we attached a screenshot for about page)
Did you manage to solve the issue?
You can add this custom CSS in the Jevelin Settings (at the topbar) > CSS/JSS section.
.wp-block-jetpack-contact-form .SelectBox { display: none!important; }Let us know if that works! 🙂
If you won’t reset the theme settings or modify our custom CSS it should work just fine. 🙂
You are welcome! 🙂
You are welcome!
Our theme provides WPBakery page builder updates, so you can update it under Appearance > Install plugins (in some cases it may be needed to remove the WPBakery page builder before the update).
