Forum Replies Created
Hello,
Have you tried removing the background image? It currently seems that the background image is overwriting the video, and removing it should allow the video to display and work properly.
Please give that a try and let us know if it resolves the issue. 🙂
Best regards,
Shufflehound teamHello,
Thank you for providing the login details. 🙂
We’ve done some debugging, but we couldn’t pinpoint exactly what is causing the issue on your specific website, as it’s working perfectly on our demo sites. The next steps would be to disable the child theme to check if the issue persists, and also disable all plugins except WPBakery Page Builder and Redux.
Could you please try these steps on your end and let us know if it resolves the issue? Since this is a live website, we want to avoid making changes that could potentially disrupt your site.
Looking forward to your feedback!
Best regards,
Shufflehound team
Hello,
We’ve added custom CSS that should fix the issue with the footer width.
Could you please check your site now and let us know if the issue is fixed? 🙂
Best regards,
Shufflehound teamHello,
Thank you for sharing the details and screenshots!
Sometimes there are multiple websites involved, so it’s always good to confirm which one to check. 🙂
For the video issue, could you first try disabling any performance optimization plugins? These can sometimes interfere with video backgrounds. If that doesn’t resolve the issue, it’s a bit tricky to pinpoint the exact cause without directly inspecting your setup.
Would it be possible to provide login credentials using the private information field? This would allow us to investigate further.
Looking forward to your reply!
Best regards,
Shufflehound teamHello,
I’m really sorry for the delay. We’ve been investigating the issue and found that the problem was related to a bug when using the child theme. The good news is that the bug should be fixed, and we’ve uploaded the updated version!
Let us know if that worked! 🙂
If needed, we’ve attached the beta version below:
Best regards,
Shufflehound teamHello,
Could you please share a link to your website so we can take a closer look at your setup? This will help us better understand the issues and provide the most accurate solutions.
Looking forward to your reply! 🙂
Best regards,
Shufflehound teamHello,
Thank you for sharing the details! We’ve made some adjustments to improve the mobile view by maximizing the content width and reducing unnecessary white spaces – your site should now look better on mobile.
As for the logo, it currently appears quite large on our end. Could you please share a screenshot or provide more details about the issue so we can better understand and assist you further?
Looking forward to your feedback! 🙂
Best regards,
Shufflehound teamHello,
Thank you for sharing the video! That does look unusual. To investigate further, could you please provide login credentials to your website using the private information field? This will allow us to debug the issue directly and help resolve it faster.
Best regards,
Shufflehound teamHello,
Could you please confirm if the theme, WooCommerce plugin, and WordPress are updated to their latest versions? Older versions might cause compatibility issues. Additionally, try disabling other plugins one by one to check if a conflict with another plugin is causing the problem.
Can you also let us know approximately when this issue started and if it was working fine before? It might help pinpoint if the issue began after a specific update or change.
Looking forward to your response! 🙂
Best regards,
Shufflehound TeamHello,
Thank you for your input! We’ll consider adding a category filter for the Recent Posts widget in future theme updates.
For now, the widget functionality is located in the file: inc/widgets/recent-posts/views/widget.php. You would need to make custom adjustments to the code to implement the filter, but please note that we don’t currently offer customization support for this.
If you choose to make changes, we strongly recommend using a child theme to prevent your customizations from being overwritten during theme updates.
Best regards,
Shufflehound TeamHello,
Thank you for your feedback and for sharing your findings!
Unfortunately, reducing JavaScript scripts directly isn’t an option, as it could compromise key functionalities of the theme. However, adding a CDN remains a highly effective solution to improve asset loading times, especially for users in regions where performance can vary, such as Europe, where we are based.
We truly appreciate your input and will keep it in mind as we plan future updates and improvements to the theme. 🙂
Best regards,
Shufflehound TeamHello,
Thank you for bringing this to our attention, and we’re sorry for the inconvenience!
Performance optimizations can sometimes lead to unexpected layout issues like this. We’ve gone ahead and disabled lazy loading for images, as it has been known to cause similar issues, including one previously affecting the footer logo.
Can you please check it now and let us know if everything looks good on your end? It seems to be working fine for us! 😊
Best regards,
Shufflehound TeamHello,
Have you tried disabling the child theme to see if that resolves the issue? Sometimes, customizations in the child theme can cause unexpected behavior. Please give this a try and let us know if it helps, as it will help us better understand the root cause of the problem.
Looking forward to your reply! 🙂
Best regards,
Shufflehound TeamHello,
Currently, there isn’t a specific option to set a different header image for mobile devices. However, you can adjust the Responsive Logo Height option under the Header Settings to optimize the header for mobile view.
If you have any further questions, feel free to let us know!
Best regards,
Shufflehound TeamHello,
Would it be possible to provide login access to your website so we can inspect the issue further? You can securely share the login details in the private information field.
We’re looking forward to your response! 🙂
Best regards,
Shufflehound TeamHello,
We appreciate you getting in touch with us!
This can be a bit tricky. While it’s possible to see images used as featured images or in the media library, determining images used in page builders or theme settings is more challenging, as they aren’t always directly referenced.
We recommend using a plugin like Media Cleaner to help identify unused media files. But be cautious and create a backup before making any deletions to avoid accidentally removing important images.
Best regards,
Shufflehound TeamHello,
Thank you for reaching out!
Please ensure that both the theme and the WPBakery Page Builder plugin are updated to their latest versions, as this can resolve such issues. Additionally, try temporarily disabling any performance optimization plugins, as they can also cause issues.
Let us know if the issue persists, and we’ll be happy to assist further! 🙂
Best regards,
Shufflehound TeamHello,
Thank you for reaching out to us!
Have you updated the theme to the latest version? If not, please try updating it, as this often resolves such issues. Additionally, you can try using the backend theme options in Jevelin Settings located in the top bar of your WordPress dashboard.
Please test this and let us know if it works for you. If the issue persists, feel free to share more details, and we’ll be happy to assist further!
Best regards,
Shufflehound TeamHello,
Thank you for reaching out to us!
We’ve tested your website, and it seems to have good performance at the moment. However, it’s a bit tricky to compare without knowing how it was before. Have there been any recent changes, like adding new plugins, updates, or tweaks to the theme?
Sometimes, external factors like server updates or cache configurations can also impact speed. Let us know so we can assist further!
Best regards,
Shufflehound Team
