Forum Replies Created
You are welcome!
You are welcome! 🙂
Hi there,
Is it fixed now?
Best regards,
Shufflehound team
Hi there,
It seems that the social icons element was set to hide faster than needed. We changed its settings and now it should be fine.
Can you please confirm that?
Best regards,
Shufflehound team
We are glad that it worked! 🙂
That is great! 🙂
You can upload the ZIP, but after that, you will need also to upgrade the WPBakery page builder, we have attached it below.
That is great!
And yes, that usually works automatically.
Hi there,
Today we are working on server upgrades, that may cause this. We will inspect this.
Thank you for letting us know!
Best regards,
Shufflehound team
Sorry for that, we previously added multiple fixes, but it seems that none of them worked as expected and their hosting supports didn’t help us either.
Hi there,
Yes, we tried multiple solutions, but it seems that this functionality (playing videos without user input) is restricted on mobile devices.
Sorry for the incontinence.
Best regards,
Shufflehound team
Hi there,
It seems that your website has SSL or HTTPS issues as on the shop page we can see that some assets are trying to load on HTTPS, but failing.
Best regards,
Shufflehound team
Hi there,
You are welcome! 🙂
We also made changes to our servers, which may fix the plugin installation issue.
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
We have noticed that some websites had issues with connection to our servers. So we made multiple changes to our servers to fix this issue.
Can you please try it now?
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
We have noticed that some websites had issues with connection to our servers. So we made multiple changes to our servers to fix this issue.
Can you please try it now?
Best regards,
Shufflehound team
Are you using the latest theme version? In the recent theme versions, we did add fixes for issues like this.
Hi there,
You can download it below and install it as ZIP under Appearance > Themes:
Can you please let us know which WPBakery page builder version is active? As it seems that the plugin may be causing the issue.
Best regards,
Shufflehound team
Did you try it from a fresh browser or did you try to clear the website cache?
We are glad that it worked! 🙂
It seems that there are two ways to do that:- Go to the layer option tab and select “Size & Pos” click on the image that you want to make full width and then in the section “Position & size” change Layer Align to “Scene”
- Try adding the image as the background, here is the video explanation – https://www.youtube.com/watch?v=UotKGlljp0k
Hope it helps.
