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  • Shufflehound
    Moderator

    Hi there,

     

    We are currently not sure in which cases this issue could appear, but we created a bugfix update below that should fix it.


    Please login to access this file

     

    Please try it and let us know if that works! 🙂

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    We are glad that it worked! 🙂

    Shufflehound
    Moderator

    Hi there,

     

    Unfortunately currently, we don’t have such a feature.

    But we will consider adding it to future theme releases.

     

    Best regards,

    Shufflehound team

    in reply to: My Account link

    Shufflehound
    Moderator

    Hi there,

     

    Currently we are not sure why that would happen.

     

    Can you please enable PHP error logging and paste the specific error you are getting for that page? If needed we can do it for you, but we will need to login to your website to do so.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    It seems that we managed to fix it now.

     

    Can you please take a look? 🙂

    Shufflehound
    Moderator

    Thank you for noticing that!

     

    We created a new beta update where we fixed the Icon List layout issue and created a new option (under Haste Settings > Portfolio > Single > Details Description Title) where you can change the “what we did” text to something else. You can download it below:


    Please login to access this file

     

    Let us know If that works! 🙂

    Shufflehound
    Moderator

    Hi there,

     

    Depends on the page builder you are currently using.

    Are you using the Elementor page builder or the WPBakery page builder?

     

    Best regards,

    Shufflehound team

    in reply to: column widths

    Shufflehound
    Moderator

    Hi there,

     

    First, we need to know if you are using the latest available Slider Revolution version provided by the theme. The latest available version should be 6.6.2.

     

    Best regards,

    Shufflehound team

    in reply to: Button issue

    Shufflehound
    Moderator

    You are welcome! 🙂

    Shufflehound
    Moderator

    Sure, we will try that.

     

    Can you please reset the password for our account? We couldn’t log in and the reset feature didn’t work. We got this: “Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password”

    Shufflehound
    Moderator

    Hi there,

     

    Can you please share a link to your website, so we can see your current setup?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We attached the latest jevelin beta version below:


    Please login to access this file

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    No worries! Only please create a separate ticket for other issues, so it would be easier to keep track of the issues.

    Regarding your questions:

    • The option to change portfolio details is a good idea. Would a global option in the theme settings be ok?
    • The grid layout is a little bit trickier, maybe you have a live working example with this grid?
    • It seems that the video file didn’t attach, it is possible that the size was too large, can you please try to send it again?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    It seems that we still can’t upload a new test version.

    We still got – The uploaded file exceeds the upload_max_filesize directive in php.ini

     

    Yes, we want to create/upload multiple test versions to see which one will solve this.

    Shufflehound
    Moderator

    The frontend is working now just fine!

     

    About the backend issue – we have an error when trying to upload a beta version – The uploaded file exceeds the upload_max_filesize directive in php.ini

    Can you please fix it? We have found a tutorial on how to do that (if needed)

    It is needed because we want to try multiple fixes and it would be better if we could do that directly on your website.

    Shufflehound
    Moderator

    We are glad that it worked! 🙂

    Shufflehound
    Moderator

    Yes, you can just install the ZIP file manually under Appearance > Themes. Below we have attached the latest Gillion version:


    Please login to access this file

    Shufflehound
    Moderator

    We have further improved the fix for this issue.

     

    Can you please try again with the latest beta version below?


    Please login to access this file

    • This reply was modified 1 year, 6 months ago by Shufflehound.

    Shufflehound
    Moderator

    Sure, let us know if you need further help!

    Shufflehound
    Moderator

    Thank you for letting us know!

     

    We found that one of the Elementor experimental features was causing it (Additional Custom Breakpoints). So we added a fix for that and now it should work just fine.

     

    Can you please confirm that?

    • This reply was modified 1 year, 6 months ago by Shufflehound.
Viewing 20 posts - 1,181 through 1,200 (of 3,304 total)