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  • Done, I cleared and deactivated the WP Rocket Cache

    I can see the WP Rocket Cache is still active on your website so please deactivate it so that I can troubleshoot the issue.

     

    Done, it actually displays well except when the page is zoomed even slightly (please see attachment img3)

    It displays fine for me after zooming the page.

     

    Please test it using a different browser.

    Not an issue at all.

     

    You are always welcome here 🙂

    Sure, we will consider it.

     

    You are most welcome here 🙂

    in reply to: White space on mobile

    Solution for this topic

    Please remove that slider from the page content and configure it in the page title titlebar settings as shown in the attached screenshot.

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    in reply to: White space on mobile

    Hi @rosina,

     

    I hope you are well today and thank you for your question.

     

    You can add the title in the theme header settings as shown in the first two attached screenshots.

     

    You can add a header image in the theme titlebar settings as shown in the third attached screenshot.

     

    Please make sure that you are using the below latest version of the theme.

     


    Please login to access this file

     

    Best regards,
    Shufflehound team

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    Hi @rosina,

     

    I hope you are well today and thank you for your question.

     

    Are you facing two login issues in shufflehound support and on your WP website?

     

    I’m already logged in to my WP installation, and I have credentials for both Jevelin and Shufflehound, but it’s never clear which one of those two I’m signing into.

    The Jevelin and Shufflehound have nothing to do with your WP installation login credentials.

     

    but sometimes it either forgets me or wants a different login persona.

    What do you think it forgets you?

     

    Are you facing any issue with it?

    If yes then could you please share the screenshot of it?

     

    Best regards,
    Shufflehound team

    Hi @potez,

     

    I hope you are well today and thank you for your question.

     

    You can try resolving it by adding the following CSS code in the Custom CSS code option of your theme on the below path.

     

    Admin Area -> Jevelin -> Theme Settings -> Custom CSS/JS -> CSS Code

     

    body .gform_wrapper table th, 
    body .gform_wrapper table td {
        padding: 6% 0 !important;
    }

     

    Best regards,
    Shufflehound team

    in reply to: Form errors

    Hi @filippo.giuliani,

     

    Sorry to hear about the problem you are having.

     

    I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.

     

    Could you please share your site URL where it’s happening so that I can troubleshoot it?

     

    Best regards,
    Shufflehound team

    Hi @wilfried,

     

    I hope you are well today and thank you for your question.

     

    I visited your website and saw Google map errors on it as shown in the attached screenshot that may be causing the issue.

     

    Could you please resolve those errors?

     

    Best regards,
    Shufflehound team

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    Ok

     

    Please keep it enabled as I am troubleshooting the issue on your website.

    On tablet, it shows 3 of my 4 “sliders”, the first one always lacks, and “accent” behaviour (active) does’nt work at all (please see attachment img2)

    I could confirm the issue on your website.

     

    Could you please clear and temporarily deactivate the WP Rocket Cache that you are using on your website so that I can troubleshoot it?

    On big screen, it shows all “sliders” plus one empty (please see attachment img1)

    It is displaying fine for me as shown in the attached screenshot.

     

    Could you please test it using a different browser and clearing the browser cache?

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    Hi @domhampton,

     

    I hope you are well today and thank you for your question.

     

    Are you using any custom CSS code to style it?

     

    If yes then please try temporarily removing it and also deactivate the Yellow Pencil editor plugin that you are using on your website and test it.

     

    Best regards,
    Shufflehound team

    in reply to: White space on mobile

    I didn’t get it so could you please share it again and also send it on [email protected]

    in reply to: Google Map problem

    Yes, sure please ask them to send an email on [email protected]

    There are 58,804 free plugins on wordpress.org and many more paid plugins so do you think it is possible for us to test every plugin and their updates with the theme to check for compatibility issues?

     

    As recommended by them do you think it is feasible for us to purchase each paid plugin to test it?

     

    Even if we find any compatibility issue such as in your case “woocommerce product addon” then also we are not aware of the plugin code so we need some help from the plugin team but in your case, they just don’t want to provide any support.

     

    If it was working earlier then don’t you think that this is their responsibility to check what is changed in the plugin that caused it to not work now?

     

    I checked the plugin changelog and I think the below change is causing the issue so please ask them why have they reduced the number of events and whether it is possible for them to do changes in it to make it backward compatible?

     

    Fix – Reduce the number of events that trigger an add-on price calculation in the product page.

    This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Redux framework, Elementor, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.

     

    Also, would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?

    Ok so it confirms that the WooCommerce Produkt-Add-on is not working with Jevelin theme but it was working earlier and not after updating the plugin so could you please ask the plugin support that they have changed that caused this issue?

    I could confirm it.

     

    Can you please try temporary enabling WP_DEBUG mode? To do this, just go to wp-config.php include this:

     

    define('WP_DEBUG',true);

     

    You might already have a line for WP_DEBUG, so just make sure it’s set to true.

     

    Let me know what errors if any you are getting when you face this issue.

    Hi @stefanknz,

     

    I hope you are well today and thank you for your question.

     

    I logged into your website and reset the theme settings that resolved the issue.

     

    Could you please confirm it?

     

    Best regards,
    Shufflehound team

    Hi Jan,

     

    I hope you are well today and thank you for your question.

     

    Currently, the theme does not provide this functionality but we will consider implementing it in the future version of the theme.

     

    Best regards,
    Shufflehound team

Viewing 20 posts - 261 through 280 (of 26,111 total)