Forum Replies Created
Hi @Kris,
I hope you are well today and thank you for your question.
You can update the theme to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound teamHi Simon,
I hope you are well today and thank you for your question.
I logged into your website and saw your website home page was broken due to switching the page builder.
Please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or Gutenberg or any other page builder then please use the same page builder to edit the page.
Do not switch between page builders or else you will lose the content so choose the page builder that you want to use initially when you create the article content.
I have restored the older version of the page from the revisions.
Best regards,
Shufflehound teamHi Freda,
I hope you are well today and thank you for reporting it.
I have notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
Best regards,
Shufflehound teamHi @krrr,
I hope you are well today and thank you for your question.
Sorry, I am not sure I understood what you are trying to achieve so could you please share an example of it so that I can help you?
Best regards,
Shufflehound teamHi Bart,
Sorry to hear about the problem you are having.
I visited your shared website but didn’t see any issue with it.
Have you managed to resolve the issue?
Best regards,
Shufflehound teamHi @asyasir2012,
I hope you are well today and thank you for your question.
I tried other plugins but Jevelin Theme Quantity plugin giving a problem on the “CART” page when trying to remove any product from CART.
The Jevelin theme does not provide any quantity plugin.
Could you please tell me a bit more in detail what problem you are facing and share the page URL from your site where it is happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @Raylow-x,
I hope you are well today and thank you for your question.
I visited your shared website but didn’t see any issue with it.
Are you facing the issue in the admin area of your website?
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Also, please try clearing and deactivating the cache If you are using any of your website.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamI logged into your website and saw it was not working because the WPbakery page builder was not enabled for the header and footer post types as shown in the attached screenshot.
I have enabled it and now it works fine.
Could you please confirm it?
Thank you for your confirmation.
I have notified the theme developer about it to fix the issue.
You are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
You are most welcome here 🙂
Solution for this topic
The issue is fixed in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
I can log into your website but can not access the admin area of your website https://sellself.be/wp-admin as it is getting redirected to the website home page.
I need to access your website admin area to troubleshoot the issues so please grant admin access to the shared user account and make sure you can access the admin area of the website using the shared user account.
You are always welcome here 🙂
Hi @EG,
Sorry to hear about the problem you are having.
This is a known issue. The error occurs when the woocommerce plugin is not active on the website.
I have notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meantime, you can just activate the woocommerce plugin on your website.
Best regards,
Shufflehound teamSolution for this topic
The issue is fixed in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Solution for this topic
The issue is fixed in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
