Forum Replies Created
Hi @Brady,
I hope you are well today and thank you for your question.
You can restore the website If you have backup your website older version.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @mollyrd22,
I hope you are well today and thank you for your question.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of the theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @janice9115,
I hope you are well today and thank you for your question.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @firebasket,
I hope you are well today and thank you for your question.
It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @tavo1828,
Sorry to hear about the problem you are having.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Best regards,
Shufflehound teamPlease make sure that you are using the below latest version of the theme.
Also, please try regenerating thumbnails on your site using the below plugin.
https://wordpress.org/plugins/force-regenerate-thumbnails/
If you are still facing the issue then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Could you please share your site URL where it’s happening so that I can troubleshoot it?
@janice9115 It seems you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
I logged into your website and confirmed the issue.
Could you please delete all your website content using the below plugin and then import the demo content?
No, I meant temporarily deactivate the WP Rocket cache.
Also, your shared site login credentials are not working so please make sure that they are correct and working fine.
You can download the above shared theme and update it on your website as described here https://support.shufflehound.com/updating-theme/
If you still face the issue with the latest theme version then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Awesome great to see you got that sorted.
Please advise if you have more questions.
Have a fantastic day!
You are most welcome here 🙂
Hi @Carrebear56,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme.
You can update the WPBakery page builder plugin from the below path.
Admin Area -> Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @Jacek,
I hope you are well today and thank you for your question.
You can try achieving it using the below plugins.
https://wordpress.org/plugins/wpvr/
https://wordpress.org/plugins/360-image/
https://wordpress.org/plugins/tags/360/
https://www.formget.com/360-panorama-wordpress-plugins/
Best regards,
Shufflehound teamPlease make sure that you are using the below latest version of the theme.
If you are still facing the issue with the above latest version of the theme then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Hi @voituski,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Also, please make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamHi @HussenKhamis,
I hope you are well today and thank you for your question.
You have used relative URL in the menu such as #service buy instead you should use an absolute URL as https://www.yourwebsite.com.bn/#service
Best regards,
Shufflehound teamHi @TheMakoBrothers,
I hope you are well today and thank you for your question.
Could you please clear and temporarily deactivate the WP Rocket cache that you are using on your website so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @MartinKundt,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is displaying so that I can troubleshoot it?
Best regards,
Shufflehound team
