Forum Replies Created
Hi @limshjosie,
I hope you are well today and thank you for your question.
It is displaying fine for me as shown in the attached screenshot.
Is the issue resolved on your website now?
Best regards,
Shufflehound teamHi Mark,
Sorry to hear about the problem you are having.
Please make sure that you are using the below latest version of the theme.
Also, could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @farhadnik,
I hope you are well today and thank you for your question.
You can change it from the theme settings as shown in the attached screenshots.
Best regards,
Shufflehound teamIf it doesn’t work for you using the latest version of the theme and removing the shared custom code then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
As requested above If you are still facing the issue then could you please share your site URL where it’s happening?
Also, would you mind if I log in to your site and do quick troubleshooting by importing the demo content? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Glad, it is working fine for you now.
You are always welcome here 🙂
You are most welcome here 🙂
Hi @farhadnik,
I hope you are well today and thank you for your question.
There is no option to display the product description in the Woo Recent Products element.
To achieve this, you have to develop custom code in the child theme of the Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @ziesolles,
I hope you are well today and thank you for your question.
Do you only see the issue on mobile or smaller screens because I don’t see the issue on desktop as shown in the attached screenshot?
I can see you are using an older version of the theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Best regards,
Shufflehound teamHi @s1qbal,
I hope you are well today and thank you for your question.
Please make sure that you are using the below latest version of the theme and import the demo content again.
If you are still facing the issue then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamHi @Weetos245,
I hope you are well today and thank you for your question.
You get this warning message when you don’t activate the WooCommerce plugin when importing the demo content.
This is not a major issue as your demo content gets imported successfully.
Do you face any issue after importing the demo content?
Best regards,
Shufflehound teamHi @HaubenMedia,
I hope you are well today and thank you for your question.
I visited your shared page and the gallery loads fine for me as shown in the attached screenshot.
Please test it clearing your browser cache and make sure that you are using the below latest version of the theme.
Best regards,
Shufflehound teamEven if you have created the pages using the Unyson page builder, you can resolve these issues by increasing the font size using the Unyson page builder or using theme Styling settings or using the Yellow Pencil editor as described in the below page.
https://support.shufflehound.com/how-to-change-almost-any-element/
You can request a refund from ThemeForest where you have purchased the theme.
I can still see the cache plugin activate on your website.
As requested above, after updating the theme to the latest version, please clear and temporarily deactivate the WPRocket or WP-Optimize cache plugin that you are using on your website.
Please make sure that you are using the below latest version of the theme.
Also, please make sure that you have created the projects and project categories on your website and configure the Portfolio Fancy content element that you are using on that page.
If you find this confusing then you can also import the theme demo content as described on the below page and edit it.
The beta is a theme version that we release in the forum before releasing the theme on ThemeForest but now both the versions are the same as we have also released the theme on ThemeForest.
I visited your website and saw it is working fine using the latest version of the theme as shown in the attached screenshot.
Is the issue resolved now?
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
I can see some javascript errors are occurring on your website causing the issue.
Could you please try clearing and temporarily deactivating the sg-cachepress plugin that you are using on your website?
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
@vanceglobalworld That is related to the Imagify plugin so please contact the plugin support to resolve it.
You are most welcome here 🙂
You are most welcome here 🙂
