Forum Replies Created
Hi @aledun,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using the latest version of Jevelin theme as displayed in the attached screenshot.
This can be due to your site or web server misconfiguration.
You can try resolving the issue as described in the below pages.
https://www.artzstudio.com/2017/04/709/
https://wordpress.org/support/article/common-wordpress-errors/#connection-timed-out
Best regards,
Shufflehound teamHi @NorthumbrianTin,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s displaying so that I can help you to remove it?
Best regards,
Shufflehound teamI have asked the support administrator to remove your site URL from this topic.
If you want to share anything privately then you can do so by adding them in the box having text “Enter your private content here (only you and forum moderators will be able see it)”.
Ok. Next time when your hosting company will resolve the issue then please do ask them what was the problem and how they resolved it.
Sorry, for the confusion.
I was willing to help you to remove ‘all’ but other customizations are beyond the scope of support.
Hi @shinnon,
I hope you are well today and thank you for your question.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamI have marked it as resolved.
Please try deleting and reinstalling the Unyson plugin and use the solutions shared above.
Also, please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpThat is not possible and I am not sure how this can happen as content created on page builder doesn’t work well in another.
I can see your site is displaying fine and most of its content is created using Unyson page builder.
Hi @peeh,
I hope you are well today and thank you for your question.
I get the message that my website has a technical problem.
Could you please share me the screenshots of the issue?
Please make sure you are using the latest version of PHP on your server by referring to the information provided in the following pages.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpThis can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @adaonichabor,
I hope you are well today and thank you for your question.
Could you please share the page URL from your site where it is not displaying so that I can troubleshoot it?
Best regards,
Shufflehound teamYou can increase its height by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .blog-slider-item { height: 700px; } #page-container .blog-slider { max-height: 700px; }Your shared URL is not accessible for me until I logged into your site so could you please describe it by sharing more screenshots?
Have you updated the theme on your site as described in my above reply?
Have you checked for the plugin conflict?
I have also noticed that I don’t have the option to see how my post will appear on mobil, iPad or desktop anymore. This are options visible on my WPBakery page before and even on my dashboard.
what setting gives me the access to how I want a post to appear in the mobile devices.
I am not sure which options you are talking about but you can refer the below pages to know how to use WPBakery page builder responsive options.
https://kb.wpbakery.com/docs/learning-more/responsive-settings/
https://wpbakery.com/video-academy/category/responsive/
https://wpbakery.com/video-academy/control-elements-different-devices-responsive-column-controls/
I have attached a screenshot to show you how the plugins and version of WPBakery plugin I also have the envato plugin installed.
Why is the theme not updated automatically to the lates version? I have no information on my dashboard showing that I have anything out of version, this is not very encouraging for me.
Because this is not a free theme but a premium theme so WordPress doesn’t display the theme updates automatically and you have to configure the Envato plugin on your site to get it as described in the below page.
https://envato.com/market-plugin/
I am also using child theme I dont want to use any changes I have made to my site thus far!!!
If you have made changes in the child theme then you won’t lose it after updating the theme.
The two screenshots that you have shared are from different page builders.
One is from the Unyson page builder and another one from WPBakery Page builder.
It seems you have created the pages on your site using Unyson page builder.
Please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or any other page builder then please use the same page builder to edit the page.
Please do not switch between page builders or else you will lose the content so choose the page builder that you want to use initially when you create the page content.
You can create new pages using WPBakery page builder as shown in the attached screenshots.
It can be WordPress file permissions problem so please make sure that they are correct as described below.
https://www.getastra.com/blog/cms/wordpress-security/fixing-wordpress-file-permissions/
https://wordpress.org/support/article/changing-file-permissions/
Hi @dl703,
I hope you are well today and thank you for your question.
There isn’t any theme option to change its layout and it is displayed in masonry style by default.
To change its layout, you have to develop custom code in the child theme of Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamHi @lucianamssouza,
I hope you are well today and thank you for your question.
It seems that parallax effect created by Unyson plugin doesn’t support older Internet Explorer browsers.
If you want to use it on older Internet Explorer browsers then you can try using any other WordPress parallax plugins.
Best regards,
Shufflehound teamHi @empowershop,
I hope you are well today and thank you for your question.
Just edit that page and make sure you have not selected the header style to light as described in the below reply.
https://support.shufflehound.com/forums/topic/transparent-header/#post-2187
Best regards,
Shufflehound teamHi @ervis23,
I hope you are well today and thank you for your questions.
Has the owner abandoned Unyson development because my entire website is depended on it and your theme?
No, it is not abandoned.
Can i fix the above issue? it is very important to have a backup that works on bad days!
If the unyson Backup & Restore doesn’t work for you then you can use any other backup solutions as listed below.
https://wordpress.org/plugins/updraftplus/
https://wordpress.org/plugins/backwpup/
https://wpbuffs.com/backup-and-restore-plugins/
If the issue continue with Unyson builder what can i do? Do i have any option to transfer my pages to wp bakery builder without having to build my site from the begining?
There isn’t any option to transfer the pages created using Unyson Page builder but you can use WPBakery page builder to create new pages and use both the plugins on the same site.
Best regards,
Shufflehound teamHi @mtortorello,
I hope you are well today and thank you for your question.
I can see you are using an older version of the theme on your site so could you please update the theme on your site to the below latest version as described here https://support.shufflehound.com/updating-theme/
After updating the theme, If you are still facing the issue then could you please share me the screenshots of the issues and describe it so that I can troubleshoot it?
Best regards,
Shufflehound team
