Forum Replies Created
You are welcome! 🙂
Hi there,
Please try updating the theme to the 5.8 version and WPBakery to the latest 7.1 version:
Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Oh, that’s strange because this update fixed the issue for other users.
Would it be possible for us to log in to your website to investigate this issue more closely? If yes, please share the login details in the private information field.
Best regards,
Shufflehound team
Sure, here will be an updated version:
Let us know if that fixes it!
Hi there,
That is indeed unusual. Would it be possible for us to log in to your website to investigate this issue more closely? Please share the login details in the private information field.
Best regards,
Shufflehound team.
Hi there,
The issue you’re encountering occurs when the WPBakery page builder plugin is either not activated or installed. It’s possible that visitors might have seen this if you were updating the plugin. Additionally, if you’re using caching plugins, they might have retained that version for an extended period.
Beyond these scenarios, we’re unsure of what could be causing the problem.
Best regards,
Shufflehound team.
Hi there,
Currently, we’re unable to replicate this issue on our end, which makes it challenging to identify the cause and determine a solution.
To address the problem, we will need login details for a website where the issue can be replicated.
Best regards,
Shufflehound team
Hi there,
That is strange.
First, could you please confirm that your website is fully up-to-date? This includes WordPress, all plugins, and the Jevelin theme itself?
Best regards,
Shufflehound team
Hi there,
If you are using an older version of the theme, we strongly recommend updating to the latest version. After updating, please check to ensure everything works as it should and consider creating a backup before proceeding.
We always try to create updates that won’t broke your website when updating from older to newer versions.
Best regards,
Shufflehound team
No worries, we are glad that it is working now! 🙂
Hi there,
We can confirm the issue on your website.
Have you tried updating the Revolution Slider to the latest version? You can do this under Appearance > Install Plugins.
If that doesn’t resolve the problem, consider adding the following custom CSS to the theme settings:
#rev_slider_9_1_wrapper { left: 0!important; }Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Just to confirm, are you referring only to the issues with the image lightbox/window?
We recently tested it on our testing website, and everything seemed to be working fine. Could you please let us know if you are using any plugins to add the webp functionality?
Best regards,
Shufflehound team
Hi there,
The previous version didn’t contain the latest WPBakery page builder available now. We just included the 7.1 update:
Let us know if that works! If we won’t get any bug reports then this will be be released as the stable version soon.
Best regards,
Shufflehound team
Hi there,
Would you mind pointing out the specific spots you’re looking to change? If it’s easier, feel free to send a link or even a screenshot.
In some places it might be embedded inside the theme, so you would need to modify the theme files. But we could help with that if needed.
Best regards,
Shufflehound team
Hi there,
By default it should show the author box also at the top of the author page. It can be disabled due to missing author description, or is disabled from Post Elements option.
Maybe you can share a link, so we can take a look?
Best regards,
Shufflehound team
Hi there,
Could you please share a link to your website with us so we can inspect these issues further? Additionally, have you updated to the latest theme version, 4.7?
Best regards,
Shufflehound team
Hi there,
We just checked your website and both header and footer seemed to be working fine.
Did you manage to fix the issue?
Best regards,
Shufflehound team
Hi there,
Would it be possible for you to test the latest beta version and see if the issue stills remains? We updated WPBakery page builder to the 7.1 version.
Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Sorry for that, it that you have different theme license associated to your account, therefore the download button isn’t available.
We just released the update inside the Themeforest, so it should be available soon. 🙂
Best regards,
Shufflehound team
Hi there,
Regarding to your questions:
- We need to see your website link, otherwise we can’t really guess what could be the issue.
- The portfolio should still work just fine.
- The best way to create pages with the Jevelin theme is by using the WPBakery page builder.
Best regards,
Shufflehound team
