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Currently, you can just raise a ticket as WPBakery page builder updates aren’t too often. In meantime, we will think about a better solution 🙂
We created a new beta version, which might fix this issue for you below:
Please test it and let us know if that works! 🙂
Hi there,
Is it working now?
If not, would it be possible for us to login into your website to debug it?
Best regards,
Shufflehound team
That is great! 🙂
About the image, we can understand the issue and we came out with a one solution, which might or might not work for you.
Here will be the custom CSS:
html body { background-size: 165%; background-position: 50% 0; background-color: #ffffff!important; }Let us know if that helps! 🙂
Hi there,
Yes, we have seen it.
Can you please try to fix this error – Geocoding Service: This API key is not authorized to use this service or API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Let us know if that fixes the issue!
Best regards,
Shufflehound team
The issue should be now fixed.
Can you please confirm that?
Sorry for the inconvenience.
We are working on a new fix that should be live in a few hours.
Hi there,
It seems that we had an issue with our activation server.
Can you please try that again?
Best regards,
Shufflehound team
Hi there,
It is most likely due to HTML security features that remove non-editor related HTML code.
Any ideas on which was your previous theme version? That would help us to understand the changes between these versions.
Best regards,
Shufflehound team
Hi there,
It should be very easy, if your theme version supports automatical theme updates then you can just update it via the dashboard, if not we added a ZIP file below.
After update you can update plugins under Appearance > Install Plugins
Let us know us to know if that works!
Best regards,
Shufflehound team
Hi there,
About 1. and 3. we can recommend using Autopmize plugin. It can help to eliminate render-blocking resources and lazy load images.
About 2. previously we have achieved good results with WebP Express plugin.
Best regards,
Shufflehound team
Hi there,
Not sure if there is one as we have built custom elements and options that no other theme would have built exactly like us. Other themes would have different settings and elements.
So we can understand your concern, but unfortunately, we don’t have any other theme to recommend as a backup.
Best regards,
Shufflehound team
Hi there,
The latest theme version can be downloaded below:
Let us know if that fixes the issue!
Best regards,
Shufflehound team
Hi there,
We have attached the latest WPBakery page builder version below.
Unfortunately, we can’t share our plugin license as it is meant only for theme developers to allow us to include the plugin in our theme.
Best regards,
Shufflehound team
Hi there,
The fastest way to fix that would be by installing Classic Widgets plugin.
Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
We can’t do it manually, so you will need to create a request for that.
Best regards,
Shufflehound team
Hi there,
We tested the purchase code and it seems fine.
When entering the purchase code in a new site it should transfer automatically.
Maybe there is an issue connecting to our servers. In that case could you please share login details yo our website, so that we can test it? (you can share them in the private information field)
Best regards,
Shufflehound team
That is great! 🙂
Hi there,
If your theme is already updated, then just go to Appearance > Install plugins and try to update it there.
Let us know if that works! 🙂
Best regards,
Shufflehound team
