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Viewing 20 posts - 1,461 through 1,480 (of 3,665 total)
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  • Shufflehound
    Moderator

    Hi there,

     

    We already answered your other topic with the same issue, so we will close this for now.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    To figure out what could cause these issues we would need to know:

    • Are you using the latest theme version?
    • Have you recently made some updates to your WordPress installation?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We saw that you have multiple JavaScript-related errors on your page.

    Are you using any performance optimization plugins? If yes, then please try to disable them and see if that changes anything.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    It is possible that one of the plugins that give our theme options isn’t installed and therefore shows a 404 page.

     

    Please check if the Redux Framework plugin is installed and activated.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Oh, it seems that you had a boxed layout option enabled inside the Gillion settings. We disabled it and updated the theme. Now it seems just fine

     

    Can you please confirm that? 🙂

    in reply to: New Version of Gilion

    Shufflehound
    Moderator

    Hi there,

     

    That is great! 🙂

    About the language, we changed it for the user account only. It should be changed back.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Thank you! 🙂

     

    We managed to access your website and tried to add a picture to one of the portfolio projects and it seems to work fine. Maybe we did something different?

     

    Also, the front-end portfolio projects could be missing due to the fact that there were no featured images added (the first issue).

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Yes, that is the correct place.

    If we understood it correctly you only need to hide the search icon now. You can do it at the bottom of the Navigation tab (when the Header tab is selected at the top). There should be a Hide Search Bar checkbox.

     

    Let us know if that works! 🙂

     

    Best regards,

    Shufflehound team

    in reply to: Contact me button

    Shufflehound
    Moderator

    Hi there,

     

    It seems that to help to solve these issues we would need to login to your website, so we can find the right options or even create a custom CSS if needed.

    Would that be possible?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Can you please let us know which exact element are you using?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    We inspected it, but we couldn’t find what could cause this.

    Have you previously made something like website backup or restore operations?

    in reply to: Wpbakery error

    Shufflehound
    Moderator

    Hi there,

     

    We just tested your website and currently, your website seems fine on the front end.

    Did you manage to fix the issue?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    It seems that you don’t have the latest Gillion theme version.

    Please install the latest theme version below:


    Please login to access this file

     

    Let us know if that changes anything!

    in reply to: New Version of Gilion

    Shufflehound
    Moderator

    We are glad that it worked! 🙂

     

    That is a different kind of feature.

    Can you please create a separate ticket, so we can keep our support tickets organized? You can also add a link to the page you want to add this feature.

    Shufflehound
    Moderator

    That is great! 🙂

    We will mark this topic resolved for now.

    Shufflehound
    Moderator

    Hi there,

     

    Sure, you can upgrade the code editor by upgrading the theme framework.

    You can do it by going to Jevelin (left admin sidebar) > FrameworkUpgrade and following the steps.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Sure, let us know if you need further help with this

    Shufflehound
    Moderator

    Hi there,

     

    First of all, please try to resave options under Settings > Permalinks.

     

    Let us know if that fixes the issue!

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Thank you!

    Can you please also let us know what is the login link? As it seems that the default link don’t work

    in reply to: New Version of Gilion

    Shufflehound
    Moderator

    In this case, it seems that we might need to login into your website to debug this issue further and help you to fix it (you can share login details in the private information field)

    in reply to: New Version of Gilion
Viewing 20 posts - 1,461 through 1,480 (of 3,665 total)