Forum Replies Created
Hi there,
We have attached the latest WPBakery page builder version below.
Unfortunately, we can’t share our plugin license as it is meant only for theme developers to allow us to include the plugin in our theme.
Best regards,
Shufflehound team
Hi there,
The fastest way to fix that would be by installing Classic Widgets plugin.
Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
We can’t do it manually, so you will need to create a request for that.
Best regards,
Shufflehound team
Hi there,
We tested the purchase code and it seems fine.
When entering the purchase code in a new site it should transfer automatically.
Maybe there is an issue connecting to our servers. In that case could you please share login details yo our website, so that we can test it? (you can share them in the private information field)
Best regards,
Shufflehound team
That is great! 🙂
Hi there,
If your theme is already updated, then just go to Appearance > Install plugins and try to update it there.
Let us know if that works! 🙂
Best regards,
Shufflehound team
We are glad that it worked! 🙂
We are glad that it worked! 🙂
Hi there,
We have inspected it further and at the moment we can only recommend adding a new text block beside the old one and adding the text again from the front end. As the text block is corrupted by some unknown reason.
You can request a refund if you want to.
Best regards,
Shufflehound team
Got it!
We are now testing your website and it seems that the icons are centered on the mobile. Did you manage to fix it?
If not, can you please paste a screenshot of the issue?
Hi there,
We have restored the older theme version.
It seems that the issue is due to a newer theme version bug fix that fixed an issue where Elementor overwrote our theme settings. And currently, we are not sure how to make it work with your setup.
Best regards,
Shufflehound team
Hi there,
Oh, it seems that we checked the wrong page for your site. As other page seemed fine. It seems that your Unyson page builder content is somehow converted to a text editor.
We can recommend first seeing if the Unyson framework plugin is installed and activated as that content was built by this plugin’s page builder. Then see if that fixes it. If not, then please try to restore the older page revision.
Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Yes, we would need an account with an admin type. That would be the fastest way how to fix it as then we would see your setup with the options enabled and we could debug it and try to fix it.
You can share the login details in the private information below.
Best regards,
Shufflehound team
Hi there,
We already answered your other topic with the same issue, so we will close this for now.
Best regards,
Shufflehound team
Hi there,
To figure out what could cause these issues we would need to know:
- Are you using the latest theme version?
- Have you recently made some updates to your WordPress installation?
Best regards,
Shufflehound team
Hi there,
We saw that you have multiple JavaScript-related errors on your page.
Are you using any performance optimization plugins? If yes, then please try to disable them and see if that changes anything.
Best regards,
Shufflehound team
Hi there,
It is possible that one of the plugins that give our theme options isn’t installed and therefore shows a 404 page.
Please check if the Redux Framework plugin is installed and activated.
Best regards,
Shufflehound team
Oh, it seems that you had a boxed layout option enabled inside the Gillion settings. We disabled it and updated the theme. Now it seems just fine
Can you please confirm that? 🙂
Hi there,
That is great! 🙂
About the language, we changed it for the user account only. It should be changed back.
Best regards,
Shufflehound team
Hi there,
Thank you! 🙂
We managed to access your website and tried to add a picture to one of the portfolio projects and it seems to work fine. Maybe we did something different?
Also, the front-end portfolio projects could be missing due to the fact that there were no featured images added (the first issue).
Best regards,
Shufflehound team
