Forum Replies Created
Hi there,
Thank you for the login details.
We just saw your website and we can see the issue. Would it be possible for us to access the plugin settings?
Best regards,
Shufflehound team
Hi there,
Unfortunately, we must follow Themeforest licensing as we can’t change their rules ourselves.
Currently, a regular license covers only one website installation at a time.
Best regards,
Shufflehound team
Hi there,
You can try a plugin like this: Really Simple SSL
Let us know if that fixes your issue! 🙂
Best regards,
Shufflehound team
Hi there,
After such large changes sometimes it is needed to go to Settings > Permalinks and resave the settings (works in many situations related to 404 issues). We did just that and it seems that it fixed the issue.
Can you please take a look? 🙂
Best regards,
Shufflehound team
Sure, let us know if you need further help! 🙂
Hi there,
You can upgrade to the latest version manually by installing this ZIP file below:
After installation, there will be an option under the Gillion dashboard to enter your purchase code, which will enable automatic theme updates for future versions.
Let us know if that works! 🙂
Best regards,
Shufflehound team
We managed to fix the issue! 🙂
It seems that the Unyson migration to Redux wasn’t completed under Jevelin > Framework Upgrade. We finished it and it seems everything is working now just fine.
Can you please confirm that?
Well, we can clearly see that it is due to caching plugin, so you can either change its settings or test another caching plugin that could work out of the box.
Which plugin are you currently using for the caching?
At the moment we don’t have the option to change it, but that could be done via PHP by using the add filter function. Here is an example:
function example_callback() { return 'portfolio-new-cat'; } add_filter( 'jevelin_portfolio_category_slug', 'example_callback', 10, 3 );
Can you please create a separate ticket for other issue? So we can keep it organized. 🙂
It seems that we haven’t received it.
Can you please try again? (you can add the in the private information field)
Hi there,
Thank you for the login details, we managed to log in.
It seems that it is related to your performance optimization plugin as when we cleared the cache (from the top bar) front page started to work correctly.
Best regards,
Shufflehound team
Hi there,
We just inspected your website and the WPBakery page builder content seems to be working fine.
So if we understand this correctly you would like to have the option to increase image size?
Best regards,
Shufflehound team
Hi there,
Would it be possible to log in to your website, so we can inspect what is going on and fix it? You can share the login details in the private information field.
Best regards,
Shufflehound team
Hi there,
Thank you! 🙂
To answer these questions firstly we need to know which theme framework plugin you are using. Redux framework or Unyson framework? (you can find it in the active plugin list)
Best regards,
Shufflehound team
That’s great news!
Have a nice week! 🙂
That is great! 🙂
We are glad that it worked! 🙂
You can just click on “Automated updates” and this message should disappear.
We are glad that it worked! 🙂
Hi there,
Oh, it seems that we were tweaking the widget in the previous update and something broke.
We created a bugfix update below, which should fix it.
Let us know if that works! 🙂
Best regards,
Shufflehound team
