Forum Replies Created
Hi there,
It seems that your website installation may have some issues. As we can see that our element icons isn’t loaded in your screenshot.
Maybe you can reinstall our theme latest version?
If that won’t fix it we can offer you to login to your website and try to find the cause (you can share the login details in the private information field)
Best regards,
Shufflehound team
Hi there,
In the previous update it seems that we haven’t changed anything related to this.
Can you please give us specific examples on what settings have changed?
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
Yes, our theme supports SVG files, but you will need to enable them for your WordPress installation. You can do that using this plugin.
About your other questions:
- In this case portfolio element will show original image aspect ratios. So you will need to add different ratio images to show them in different aspect ratios
- We are not sure if we quite understand how you need it to work
- The fastest way to change it for this layout would be to use this custom CSS bellow (not the prettiest, but should get the job done)
body .primary-mobile-light .sh-header-mobile:not(.sh-sticky-mobile-header-active) .c-hamburger:not(.is-active) span, body .primary-mobile-light .sh-header-mobile:not(.sh-sticky-mobile-header-active) .c-hamburger span:before, body .primary-mobile-light .sh-header-mobile:not(.sh-sticky-mobile-header-active) .c-hamburger span:after { background-color: #363636!important; } body .primary-desktop-light .sh-header:not(.sh-sticky-header-active):not(.sh-header-10) .sh-nav > li > a, body .primary-desktop-light .sh-header:not(.sh-sticky-header-active):not(.sh-header-10) .sh-nav > li.menu-item > a > i { color: #363636!important; } body .primary-desktop-light .sh-header:not(.sh-sticky-header-active):not(.sh-header-10) .sh-nav > li.current_page_item > a, body .primary-desktop-light .sh-header:not(.sh-sticky-header-active):not(.sh-header-10) .sh-nav > li:not(.current_page_item):hover > a, body .primary-desktop-light .sh-header:not(.sh-sticky-header-active):not(.sh-header-10) .sh-nav .icon-basket { color: #c3d133!important; }Best regards,
Shufflehound team
Hi there,
After a lot of debugging it seems that we found the cause.
WPBakery page builder “Columns position” option was causing it. We changed it from “Center” to “Top” and now it seems fine.
Can you please confirm that? 🙂
Best regards,
Shufflehound team
Hi there,
We made some tests, but still we are not sure why it is happening. It is possible that there is some kind of issue between your and our server.
We attached the latest version of the WPBakery page builder bellow, that you can install manually under plugins section.
Best regards,
Shufflehound team
Hi there,
We added Tiktok icon for the team element in the latest beta version bellow:
Please download/install it and let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
Do you have the latest theme version installed? (5.3.2)
If yes, can you please share a link to your website? (you can share it in the private information field bellow) We need to see your current website setup to try to figure our what could be the cause.
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
It seems that we don’t support option to open products in a new tab. It might be possible to add it via custom JS.
Each product page can be customized by going to the product edit page and changing options under page settings.
Best regards,
Shufflehound team
Oh, we might found the cause.
Can you please add “Section” element and drag and drop your content with the column inside the section element. Then go to it’s options and change the padding to: 0px.
This could happen due to fact that Unyson page builder will always put element in section, even if the section isn’t added. This is one of the reasons why we recommend to use WPBakery page builder.
Let us know if that works! 🙂
Please try to disable all optimization plugins and see if that fixes it.
We tested it locally and in our test site we can’t get this error to appear, so it seems that your site configuration somehow could be causing this.
If that doesn’t work we can offer to login to your website and try to find the cause (you can share login information in the private information field bellow)
Best regards,
Shufflehound team
Hi there,
We just tested it our test site and it seems that is working just fine with the header layout 6 selected. One suspect that could cause this would be the optimization plugins. Can you please enable the header layout 6 and disable all the optimization plugins?
Best regards,
Shufflehound team
Hi there,
We found that one issue was that Unyson and Redux Framework both were running at the same time. So we disabled the Unyson plugin and that should solve some issues and improve the performance.
About those projects we can see that under “Izceltais attēls” you don’t have any selected images and therefore nothing is shown in the frontend. When we attached an image then it was working just fine.
Best regards,
Shufflehound team
Hi there,
We just checked and unfortunately this element doesn’t support custom category order (only ascending and descending).
Best regards,
Shufflehound team
Thank you!
It seems that you might be using AMP plugin, that could do something like that.
Can you please disable it?
Let us know if that works! 🙂
Hi there,
Sorry for out late response.
Can you please share your website link, so we can see your current setup? (you can share it in the private field bellow)
Also we are not sure if the screenshots are from your website or they are from different website and you want to create something simlair.
Best regards,
Shufflehound team
Hi there,
Looks like we can’t test your issue due to your websites maintenance mode. Can you please share the login data or disable it?
Best regards,
Shufflehound team
Hi there,
Looks like we can’t test your issue due to your websites maintenance mode. Can you please share the login data or disable it?
Best regards,
Shufflehound team
Hi there,
Looks like we can’t test your issue due to your websites maintenance mode. Can you please share the login data or disable it?
Best regards,
Shufflehound team
Hi there,
Did you manage to fix the issue? We can’t replicate your issue (shown in the screenshot) anymore.
Best regards,
Shufflehound team
Hi there,
Have you added some custom CSS code for that block? (it seems that way)
In the screenshot bellow #cf7-5 input:not([type=”submit”]) needs to be changed to #cf7-5 input:not([type=”submit”]):not([type=”checkbox”])
That should solve this issue. 🙂
Best regards,
Shufflehound team
