Forum Replies Created
Solution for this topic
Hi @Henry920130,
I hope you are well today and thank you for your question.
Are you using custom header template on your website?
If yes then you can change the logo as described in the below topic.
https://support.shufflehound.com/forums/topic/cannot-change-the-logo/#post-60981
If not then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamWe will update you on your below topic soon.
https://support.shufflehound.com/forums/topic/demos-on-jevelin-are-not-displayed/
Thank you for your patience here.
I have troubleshot the issue and found this is happening because of the Unyson page builder.
We are resolving the issue and we think that WPBakery Page Builder should work just fine, so we will try that first.
1 . We will now test these demos locally (in our demo server) making sure that there are now issues and fix if we will found something.
2. Then we will install all these demos in WPBakery Page Builder versions on your server and make sure that content installs (ideally without custom importing).
3. Notify you here when it is done 🙂 (hopefully we will manage to do that in a few hours)
You are most welcome here 🙂
Solution for this topic
Yes, you are right that you have to delete the added code after using the updated theme version.
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Solution for this topic
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
I have tested it on my test site and it’s working fine for me in backend using the latest version of the Jevelin theme.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
You are most welcome here 🙂
Yes, it seems the issue caused by the Unyson page builder.
The Unyson plugin a theme required plugin but not a Unyson page builder so you can use any other page builder to create the pages.
It seems you have created your website homepage using the Unyson page builder so please create the same page using the WPBakery page builder to resolve the issue.
Hi @savethecat,
I hope you are well today and thank you for your question.
It works fine after deactivating the SG optimizer and WPRocket cache that you are using on your website.
Please clear the cache and If you are still facing the issue then please contact the plugin support to configure their settings correctly.
Best regards,
Shufflehound teamHi @savethecat,
Sorry to hear about the problem you are having.
This can be your child theme issue used on your site so to confirm it just temporarily use the Jevelin theme on your site. If everything works fine then it’s your site child theme issue.
Best regards,
Shufflehound teamAwesome great to see you got the found that it is your MASSIVE PANEL (MPC) problem.
Please advise if you have more questions.
Have a fantastic day!
Solution for this topic
I visited your website and saw you are using an older version of the Jevelin theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
I have troubleshot the issue and found this is happening because of the Unyson page builder.
We are resolving the issue and in the meanwhile, you can import the demo content created using the WPBakery page builder.
You are most welcome here 🙂
Solution for this topic
Hi @aryamagi,
Sorry to hear about the problem you are having.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamHi @Nbelso12,
Sorry to hear about the problem you are having.
It seems the theme jQuery script is causing the issue as jQuery is updated in the latest WordPress version 5.5
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
Best regards,
Shufflehound teamSolution for this topic
The issue is resolved in the below latest version of theme so please update the theme as described here https://support.shufflehound.com/updating-theme/
Please clear your browser cache after updating the theme so that the latest js and CSS files will be loaded.
