Forum Replies Created
You are always welcome here 🙂
You are always welcome here 🙂
You can change its width in the theme settings to remove the whitespace as shown in the attached screenshot.
It seems you are still using the older version of the theme on your website so please update the theme.
Also, could you please clear and temporarily deactivate the ezCache that you are using on your website?
Hi @Cory98,
Sorry to hear about the problem you are having.
Could you please tell me exactly what problem you are facing and are you getting any error?
Also, could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamThank you for sharing it.
Are you referring to “Woo Recent Products” content element of Unyson page builder or WpBakery page builder?
You have to just enable the respective page builder for the posts and add that element in the content area of the post.
Would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share me the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
Thank you for creating another test website.
It seems you have not installed the Jevelin theme and required plugins on the new website and I don’t have privileges to install them.
Could you please install them or grant me the required privileges?
I can see your shared site credentials are not working now so I can’t log into your website and troubleshoot the issue.
Also, I can see you have imported another demo content on your website.
Please advise.
Hi @farhadnik,
I hope you are well today and thank you for your question.
Please make sure that you are using below the latest version of the theme and install the AMP plugin from Admin Area -> Appearance -> Install Plugins
Best regards,
Shufflehound teamHi @farhadnik,
I hope you are well today and thank you for your question.
Do you want to display it above blog posts?
Are you displaying blog posts using the Blog template on a page?
Could you please share the Blog posts page URL from your site so that I can help you?
Best regards,
Shufflehound teamWelcome
I can see both are different rows having different IDs and it seems you have only added a background image to the English version of the row and not a greek version of it so please do it.
Actually, it also works fine on my website using the latest version of the theme.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Hi Sophie,
I hope you are well today and thank you for your questions.
This is a recently known issue that we are working on to resolve it and it will be fixed in the upcoming version of the theme.
Best regards,
Shufflehound teamHi @karank29,
I hope you are well today and thank you for your questions.
Please check the screen shot of Education, where only the Header and Footer is loaded but the whole body is missing.
Could you please share your site URL where it’s happening so that I can troubleshoot it?
Also the Header and Footer is not available in the Header and Footer section of the back-end as it is in other themes. A
The custom header and footer templates are imported only for some demos and not all.
Also no option to remove the fixed Footer option.
You can remove it from the theme settings as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @janice9115,
I hope you are well today and thank you for your question.
Please note that you can only edit the page using the same page builder that you used to create it so if you have used WPBakery or Unyson or Gutenberg or any other page builder then please use the same page builder to edit the page.
Also, please do not switch between page builders or else you will lose the content so choose the page builder that you want to use initially when you create the article content.
You can import the demo content again by deleting existing one using below plugin and import it again as described here https://support.shufflehound.com/installing-demo/
https://wordpress.org/plugins/wp-reset/
Best regards,
Shufflehound teamPlease try clearing and temporarily deactivating the LiteSpeed Cache that you are using on your website.
Also, this can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson plugin and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
You have to edit the columns containing the content and remove its padding using WPBakery page builder.
You are most welcome here 🙂
