Forum Replies Created
Hi Kieran,
Sorry to hear of the problem you are having.
After contacting the host please ask them to confirm that not any firewall or something on the server prohibitng your site to access the file http://www.yoursite.com/petrologmum/wp-admin/admin-ajax.php
Also would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
Best regards,
Shufflehound teamHi @MiningStore,
I hope you are well today and thank you for your questions.
The widget area doesn’t display on customizer screen because as stated the reason in the below information displayed on the customizer screen as shown in the attached screenshot. In short you have to visit other pages to see it.
Your theme has 4 other widget areas, but this particular page doesn’t display them.
You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.
Could you please try adding the widget in the Blog Widgets area?
Also make sure you have set Page Layout to Sidebar in the theme General Settings.
If still it doesn’t display for you then could you please share me the page URL from your site where it is not displaying correctly so that i can troubleshoot it?
Best regards,
Shufflehound teamSorry for the delay.
Could you please tell me what is the subject of your sent email or share me the email ID that you used to send the email?
@kierankay It is generally website host related problem so could you please conact your site hosting provider to resolve it?
Also this can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
If you have more questions then to help us keep support thread separates could you please create your own thread for your question instead of replying on others thread as it makes the thread messy and hard to read.
If you want to you can also add reference of this thread in your newly created thread.
We would be more than happy to help you on your new thread.
Hi @naafi,
I hope you are well today and thank you for your question.
Please try regenerating thumbnails using the below plugin.
https://wordpress.org/plugins/force-regenerate-thumbnails/
Also could you please share me your site URL where it’s displaying so that i can help you?
Best regards,
Shufflehound team
I requested you to make sure to activate Unyson and its extensions and not deactivate them.
Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
Solution for this topic
It seems you misundertood my above reply.
What i meant the login screen displays fine as shown in the attached screenshot after enabling login and Back to top buttons on your site.
Please test it clearing your browser cache.
Solution for this topic
Hi Jaro,
Thank you for your questions.
You can remove them by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.woocommerce .widget_shopping_cart .cart_list li a.remove, .woocommerce.widget_shopping_cart .cart_list li a.remove { font-size: 0 !important; line-height: 0 !important; background: none !important; }Best regards,
Shufflehound teamHi Jaro,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site therefore notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
In the meanwhile you can order categories by dragging them as shown in the attached screenshot.
Best regards,
Shufflehound teamHi @stephanieSP,
Sorry to hear of the problem you are having.
I tried to troublwehsoot the issue by visting your shared site but it is not accessible & I am getting an error “This page isn’t working” as shown in the attached screenshot so please make sure it is accessible so that I can troublehsoot it.
Best regards,
Shufflehound teamSorry to hear of the problem you are having.
Please make sure to enable Unyson extensions such as Page builder, Shortcodes etc.
Also please make sure you are using latest version of PHP on your server by referring the information provided in the following page.
https://www.wikihow.com/Check-PHP-Version
http://php.net/supported-versions.phpBest regards,
Shufflehound teamHi @cheeks,
I hope you are well today and thank you for your question.
It seems this is happening because you have added many empty paragrapah tags in the Text block content element added above the buttons so please remove them by editing text block content element in Text mode.
Also the credentials you have shared above is not working for me.
Best regards,
Shufflehound teamSolution for this topic
I logged in to your site and made it to display by enabling Login and Back To Top Button as displayed in the attached screenshots.
I have created feature request for it so that it will not be required to enable these options in the future version of theme.
Sorry to hear of the problem you are having.
It seems the theme generated file /wp-content/uploads/gillion-dynamic-styles.css doesn’t have sufficient permission on your server or it is heavily cached.
To resolve the issue I modified the code in the theme file inc/static.php to add custom CSS code inline in the page instead of CSS file.
Could you please confirm whether it is working fine for you now?
Best regards,
Shufflehound teamI have tested it on my test site and it’s working fine for me using latest version of Gillion theme as displayed in the attached screenshot.
Could you please temporary disable cahcing and minification used on your site?
Also would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
Hi @antoniotrincao,
I hope you are well today and thank you for your question.
You can achieve this by setting the image in the theme General settings as shown in the attached screenshot.
Best regards,
Shufflehound teamActualy what I meant in order to know whether it is theme specific issue or now you can just try temporary using Twenty Seventeen Theme on your site.
Also Would you mind if i log in to your site and do some troubleshooting? If this is ok then could you please share me your site log in details privately by adding them in the box having text “Click here to share private content. Only you and forum moderators will be able see it.”?
You are most welcome here 🙂
Hi @cheeks,
Thank you for your question.
You can try using woocommerce products shortcode to display it as described in the following page.
https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-6
Best regards,
Shufflehound teamHi @cheeks,
Thank you for your question.
It is displaying fine for me as shown in the attached screenshot.
Please test it clearing your browser cache or using different browser.
Best regards,
Shufflehound team
