Hi there,
Can you please let us know which version of the Redux plugin you currently have?
Best regards,
Shufflehound Team
Hi there,
Thank you for letting us know! 🙂
Best regards,
Shufflehound team
Hi there,
Thank you for letting us know! 🙂
Best regards,
Shufflehound team
That is great! 🙂
Hi there,
The author page should work seamlessly with our theme and shouldn’t require any modifications to function properly. It appears that certain modifications or plugins might be causing the issue.
Best regards,
Shufflehound team
Great! Thank you for letting us know 🙂
Hi there,
Would it be possible to log in to your website and inspect this issue further? Otherwise, currently, we don’t have any clues about what could be the issue (login details can be shared in the private information field)
Best regards,
Shufflehound team
Hi there,
It seems that the login details weren’t added successfully.
Can you please try again?
Best regards,
Shufflehound team
You are welcome! 🙂
Hi there,
Please try updating the theme to the 5.8 version and WPBakery to the latest 7.1 version:
Please login to access this file
Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Oh, that’s strange because this update fixed the issue for other users.
Would it be possible for us to log in to your website to investigate this issue more closely? If yes, please share the login details in the private information field.
Best regards,
Shufflehound team
Sure, here will be an updated version:
Please login to access this file
Let us know if that fixes it!
Hi there,
That is indeed unusual. Would it be possible for us to log in to your website to investigate this issue more closely? Please share the login details in the private information field.
Best regards,
Shufflehound team.
Hi there,
The issue you’re encountering occurs when the WPBakery page builder plugin is either not activated or installed. It’s possible that visitors might have seen this if you were updating the plugin. Additionally, if you’re using caching plugins, they might have retained that version for an extended period.
Beyond these scenarios, we’re unsure of what could be causing the problem.
Best regards,
Shufflehound team.
Hi there,
Currently, we’re unable to replicate this issue on our end, which makes it challenging to identify the cause and determine a solution.
To address the problem, we will need login details for a website where the issue can be replicated.
Best regards,
Shufflehound team
Hi there,
That is strange.
First, could you please confirm that your website is fully up-to-date? This includes WordPress, all plugins, and the Jevelin theme itself?
Best regards,
Shufflehound team
Hi there,
If you are using an older version of the theme, we strongly recommend updating to the latest version. After updating, please check to ensure everything works as it should and consider creating a backup before proceeding.
We always try to create updates that won’t broke your website when updating from older to newer versions.
Best regards,
Shufflehound team
No worries, we are glad that it is working now! 🙂
Hi there,
We can confirm the issue on your website.
Have you tried updating the Revolution Slider to the latest version? You can do this under Appearance > Install Plugins.
If that doesn’t resolve the problem, consider adding the following custom CSS to the theme settings:
#rev_slider_9_1_wrapper { Â Â left: 0!important; }
Let us know if that helps! 🙂
Best regards,
Shufflehound team
Hi there,
Just to confirm, are you referring only to the issues with the image lightbox/window?
We recently tested it on our testing website, and everything seemed to be working fine. Could you please let us know if you are using any plugins to add the webp functionality?
Best regards,
Shufflehound team