Forum Replies Created
Hi there,
Can you please share a link to your website, so we can see your current progress? It may help us to better understand the issue.
Best regards,
Shufflehound team
Hi there,
This is a common issue while using the Unyson framework plugin, which is now deprecated.
If you don’t use Unyson page builder, then you can just upgrade it under the Left admin sidebar > Jevelin > Framework upgrade.
Best regards,
Shufflehound team
It seems that the WPbakery page builder doesn’t support it on mobile devices.
We have found a plugin, which might fix it for you here.
Please test it and let us know if that works.
Hi there,
It seems that you will need to find a plugin for it.
We found one that you can test here.
Best regards,
Shufflehound team
Hi there,
In that case, would it be possible for us to login into your website and debug this issue? You can share the login details in the private information field.
Best regards,
Shufflehound team
Hi there,
That is great! 🙂
Please try to update it via our theme plugin installer under Appearance > Install plugins.
Best regards,
Shufflehound team
We are glad that it worked! 🙂
You are welcome! 🙂
Hi there,
Most likely you can just install your site inside the blog directory or create a multi-site WordPress setup with two sites (one as the main and one inside the blog folder).
Another way may be by modifying the blog post link structure, but as we haven’t done it in this way we can only recommend searching in Google as this is WordPress related question.
Best regards,
Shufflehound team
Hi there,
You can upload it directly to the dashboard and replace it, or do it via FTP by deleting old files and uploading the new ones.
Best regards,
Shufflehound team
Hi there,
Do you have updated the theme to the latest version 4.4?
If yes, you can go to Gillion Settings > Styling > Body > Line height and try to increase it.
Best regards,
Shufflehound team
Hi there,
Thank you for the login details.
We have contacted to our server provider and it seems that your website IP address might be automatically blacklisted – https://cleantalk.org/blacklists/188.165.53.185 . Our hosting provider suggested that you could contact your hosting provider and ask if they can’t change the IP to non-blacklisted IP.
In meantime, we have made some changes to our server which can take up to 24h. Let us know if that changes anything.
Best regards,
Shufflehound team
Hi there,
Currently, we are not sure that could be the cause.
Can you please test if the issue is also happening with the default WordPress themes?
Best regards,
Shufflehound team
Hi there,
Can you please let us know if you have updated the theme and if you are using the Unyson framework plugin?
Best regards,
Shufflehound team
Today we made some changes regarding our update server, so not sure if that changed something, but we saw the Gillion update available under the Updates section. We updated it for you! 🙂
Hi there,
We don’t have official compatibility with this plugin, so it is hard to say what could cause it.
Maybe the plugin itself made some updates in the newer versions?
If that isn’t it, we would need to know what is the latest working Jevelin version, so we can take a look at the changes.
Best regards,
Shufflehound team
Hi there,
Sure, we just removed it (we removed it by setting the top section column padding to 0).
Can you please take a look? 🙂
Best regards,
Shufflehound team
