Forum Replies Created
Awesome great to see you got that fixed.
Sure, we will troubleshoot and fix the issue.
Have a fantastic day!
You are most welcome here 🙂
Hi @luklab,
I hope you are well today and thank you for your question.
Could you please contact the WooCommerce plugin support to do it as it is related to the WooCommerce plugin?
Best regards,
Shufflehound teamCould you please tell me what you think that the WhatsApp icon should work on the desktop?
You can just temporarily create an admin user account using your email address and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”.
I logged into your website and got the below error when I try to save the page.
There has been a critical error on this website. Please check your site admin email inbox for instructions.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Hi @lmiscoli,
Thank you for your question.
Please test it on mobile as some social icons only work on mobile such as whatsapp.
Best regards,
Shufflehound teamHi @lmiscoli,
I hope you are well today and thank you for your question.
I could confirm the issue on my test site, therefore, I notified the theme developer about this so that it will be fixed.
The issue will be fixed ASAP.
Best regards,
Shufflehound teamCleared cache still not working. Display none is still applicable. Check attached screenshot.
It displays fine for me in the same post as shown in the attached screenshot.
Could you please expand the Image Settings as shown in the second attached screenshot and share the screenshot of what you see?
Also for custom post type, video setting option is not available in the preferences also. Let me know how to enable it for CPTs
The option is only available for the posts and not for CPTs.
Also why social media icons in top header is not showing?
This is because of the CSS conflict on your website.
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
#page-container .header-social-media i.fa { font: normal normal normal 14px/1 FontAwesome; }You are most welcome here 🙂
Hi William,
I hope you are well today and thank you for your question.
This is because you have made it hidden by using the below CSS code on your website so please remove the CSS code to display it.
.sh-header-mobile .sh-nav-mobile li:last-child { display: none; }Best regards,
Shufflehound teamSolution for this topic
Please use the below CSS code instead of the earlier shared CSS code to make it work.
.single-post .blog-slider #jarallax-container-0, .single-post #page-container article .post-thumbnail { display: none !important; }Ok
Hi @therenegadelife,
I hope you are well today and thank you for your question.
I have tested it on my test site and it’s working fine for me using the latest version of the Jevelin theme.
I logged into your website and saw the error that occurs because the WordPress admin-ajax.php file is not found on your server as shown in the attached screenshot so please contact your web host to resolve the issue.
Best regards,
Shufflehound teamHi Rishi,
I hope you are well today and thank you for your question.
To achieve this, you have to develop custom code in the child theme of the Jevelin theme.
Developing custom code for custom functionality is beyond the scope of support that we provide here. Please see https://themeforest.net/item/jevelin-multipurpose-premium-responsive-wordpress-theme/14728833/support
If you are not a developer then you can consider hiring a developer to develop it for you. You can hire a developer from any freelance site. Shufflehound recommends the developer https://www.upwork.com/freelancers/~011652ffec8865c6d5
Best regards,
Shufflehound teamI can see you are using the old version of the Jevelin theme on your website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
If the issue still persists after updating the theme then would you mind if I log in to your site and do quick troubleshooting? If this is ok then could you please temporarily create an admin user account and share the account login details privately by adding them in the box having text “Enter your private content here (only you and forum moderators will be able to see it)”?
No, I didn’t get your message so could you please share it again and also send it on [email protected] ?
You are most welcome here 🙂
I visited your shared website but didn’t see any issue with it as shown in the attached screenshot.
Could you please test it clearing your browser cache or using a different browser?
Solution for this topic
Hi @Shapir,
I hope you are well today and thank you for your questions.
1 – Can’t update WPBakery Page Builder plugin. He asks for registration.
Please note that you are using the WPbakery page builder plugin bundled with the theme therefore you are not a direct customer of that plugin and cannot update that plugin until you purchase it.
Please find more information about it on the following page.
We update the plugin with every new theme version. In this case, you can just delete old plugin version and reinstall latest plugin version bundled with the theme from Appearance -> Install Plugins
2 – How can you reinstall the demo of the site.
Just delete all content on your website using the below plugin and then reinstall the demo content as described here https://support.shufflehound.com/installing-demo/
https://wordpress.org/plugins/wp-reset/
3 – I can’t figure out exactly where to edit the template. Tried everywhere, but the edited content is always not complete. You can always see 35-60% of the content.
Do you want to edit the template or the page content?
Could you please share the screenshot of the issue that you are facing?
Also, could you please share the page URL from your site that you want to edit so that I can help you to edit it?
Best regards,
Shufflehound team
