Forum Replies Created
Oh, looks like you email got in the spam folder.
We managed to fix your issue, can you confirm that? 🙂
Great to hear that!
Hi there,
This is a known issue and should be resolved after updating to the latest theme version.
Best regards,
Shufflehound team
Sure, please let us know if you find something.
Best regards,
Shufflehound team
Ok, can you please give us a screenshots on how you are adding the posts? There are multiple ways to do that and we need to understand the way you are doing that.
There should be a private field for posting which is only visible for you and me. You can also send them to [email protected]
Best regards,
Shufflehound team
Great to hear that! 🙂
Great to hear that! 🙂
Header background image can be changed under Jevelin Settings > Styling > Header Background Image
We found the cause of the issue and fixed it by disabling plugin “Activity Letterboxd”. It was causing the error for your website.
Can you confirm that your website is fixed? 🙂
We did some further testing and we can’t seem to replicate this issue on our browsers. About those JavaScript notices you mentioned – we see them too, so those most likely are not the cause.
Can you please let us know on what kind of device are you using for your website? And what is your browser version?
If your website setup was fresh then we would just recommend to use Elementor page builder instead as it is our main page builder now.
Best regards,
Shufflehound team
Hi there,
Looks like your website have PHP error due to unknown cause. If it is possible then we could login to your website (you can share login data in the private field) and fix it for you.
Best regards,
Shufflehound team
Hi there,
Can you please share a link to your website? So we can inspect your H1 issues.
Best regards,
Shufflehound team
Hi there,
Looks like we will need to login to your website to understand what exactly is happening as there shouldn’t be such an issues.
Best regards,
Shufflehound team
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Hi there,
Can you please share your website link? Then we can inspect your current progress and it will be easier to explain it.
Best regards,
Shufflehound team
We improved it further, but as we previously mentioned your website has our theme that is heavily modified with a lot of custom CSS code, resulting in our options not working as intended.
Can you please take a look if the issue is fixed now?
Sorry for our late response. We still can’t see the login data, maybe you can sent it to our email [email protected]?
Best regards,
Shufflehound team
For us it still looks like the image is causing it. To fix this issue faster, can you please share login data to your website in the private field, so we can fix it for you.
Best regards,
Shufflehound team
We are glad that it worked! 🙂
We tried to login multiple times, but it shows the the password is incorrect.
Anyway we have one idea that you could try. If the issue is with adding custom JS then you can try to add directly in theme settings under Jevelin Settings > Custom Code > Javascript
This is strange as we tested it again and both custom CSS and editing settings works fine for us in the Google Chrome browser.
Can you please try to login in the website from the incognito window? As at the moment it is working fine for us it looks like the browser related issue.
