Forum Replies Created
Hi @shannon.enwright,
Sorry to hear of the problem you are having.
I visited your shared site on chrome browser and it is loading fine for me as shown in the attached screenshot.
Could you please test it on different browser?
Best regards,
Shufflehound teamSolution for this topic
So my questions are: what is supposed to happen when I click on a category?
It should display portfolio category archive page as shared below.
https://jevelin.shufflehound.com/portfolio/design/
A category page is supposed to open?
Yes as shared above.
Can I manage that page?
No you have to develop custom code to change this page as it is dynamic page.
I’m having this problem due to the fact I’m working on staging?
May be or because you are using different permalink structure and not as i described in the above reply. Please see attached screenshot.
Solution for this topic
Sure please find the below images shared from demo site.
https://cdn.jevelin.shufflehound.com/wp-content/uploads/2016/01/Soc_yt.png
https://cdn.jevelin.shufflehound.com/wp-content/uploads/2016/01/Soc_fb.pnghttps://cdn.jevelin.shufflehound.com/wp-content/uploads/2016/01/Soc_twit.png
Hi @normiinspire,
Sorry to hear of the problem you are having.
I have tested it on my test site and it’s working fine for me using latest version of Jevelin theme.
First of all please make sure you are using latest demo import method as described in the following topic.
https://support.shufflehound.com/forums/topic/demo-install-problem/#post-15581
If you still face the internal server error then please fix it as described in the following page.
http://freewptp.com/fix-wordpress-issue-internal-server-error/
Best regards,
Shufflehound teamHi @normiinspire,
Sorry to hear of the problem you are having.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Also could you please share me your site URL where it’s happening so that i can troubleshoot it?
Best regards,
Shufflehound teamThanks for looking into this. I realize now what I should have done. I worked on the laptop, so I tried to change the height from what the UI shown as a laptop, not the one you just changed (UI shown as Desktop). That’s why it did not appear to respond to my change. Sorry for the confusion.
You are most welcome here 🙂
Btw, how can I revoke the private info I provided per ”
After issue is fixed, please change/revoke any given access data” Or I have to change my site access data on my end?
Just change the site credentials that you have shared.
OK Thank you
You can resolve it by adding the following CSS code in the Custom CSS code option of your theme on the below path.
Admin Area -> Appearance -> Theme Settings -> Custom Code -> CSS Code
.widget-item .mc4wp-form input[type=email] { line-height: 3.8; } .sh-header-top .container { margin: 0 auto; float: none; }Also we have resolved the category filter issue in the following theme version so please try using it.
Thank you. I followed your recommendation but nothing has changed at all.
Have you troubleshooted for plugin conflict as i described above?
Btw. and even it sounds very basic – where can I see which version of the theme I use?
Please refer the information provided in the following pages.
https://help.themeskingdom.com/knowledge-base/how-to-find-theme-version/
https://wpexplorer-themes.com/total/docs/locate-current-theme-version/
And further more I tried the recommended plugin ‘KingComposer’ whereafter everything made with the plugin WPBakery Page Builder doesn’t work anymore.
We don’t recommend this plugin so where have you found its recommendation?
Sorry to hear of the problem you are having.
It seems you are using old demo content install method which deletes existing data so please make sure you are using our new demo content import method as described in this topic https://support.shufflehound.com/forums/topic/demo-install-problem/#post-15581
Please make sure you are using latest version of Unyson plugin and set your site permalink settings as Post name.
This can be due to plugin conflict on your site so please try temporary deactivating all plugins except Unyson plugin and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Best regards,
Shufflehound teamHi @reiswijf,
I hope you are well today and thank you for your question.
Could you please share me the page URL from demo site where it is displaying so that i can tell you the font name?
Best regards,
Shufflehound teamYou can change it using Yellow Pencil plugin as described in the following topic.
https://support.shufflehound.com/how-to-change-almost-any-element/
So if I replace my old version with this one, It won’t mixed up my Front page?since I have added some widgets, I also Remove the Twitter widget ?
No it won’t mix up.
P.S. An updated version of WordPress is available. 4.9.4 , if I update it , will it be ok?
Yes it will be ok.
We have implemented this feature in the following theme version so please use it.
We have resolved it in the following theme version so please use it.
We have resolved it in the following theme version so please use it.
We have implemented this feature by adding header theme option in the following theme version as shown in the attached screenshot so please try using it.
We have added this feature in the following theme version so please try using it.
We have resolved it in the following theme version so please try using it.
We have resolved the issue in the following theme version so please try using it.
