Forum Replies Created
Hi there,
Sorry for our late response.
We are not sure if we fully understand the issue. So we have attached a similar screenshot as in your first reply. Can you please describe more about the issue we need to fix for your website? Maybe you can add more screenshots where we can see exactly what needs to be fixed.
Best regards,
Shufflehound team
This issue should fix itself after the next automatic update check (it usually happens once per day).
Otherwise, we attached a screenshot of what exactly needs to be done to fix it now:Hi there,
We added an icon mobile alignment option in the latest theme beta version below:
Please try it and let us know if that fixes the issue. 🙂
Best regards,
Shufflehound team
Hi there,
We just logged in to your website, re-checked the updates, and it installed fine.
So the issue seems fixed. 🙂
Best regards,
Shufflehound team
Yes, sure you can roll back the previous version if needed. There are no real differences between beta and production other than this version is not yet tested by theme users.
We made some changes on our end and the copyright formatting should work better with this update.
Hi there,
Please go to Dashboard > Updates and click on Check Again.
After that updating should work just fine.
Best regards,
Shufflehound team
Hi there,
Please go to Dashboard > Updates and click on Check Again.
After that updating should work just fine.
Best regards,
Shufflehound team
Yesterday we had some issues with our server and now it should be fixed.
If you have another issue, please create a separate ticket, so we can keep this organized! 🙂
Hi there,
Sorry for our late response.
We might have missed it, but we can’t find a login link for your website. Can you please share it with us?
Best regards,
Shufflehound team
We re-checked the update and it installed just fine.
Seems that the issue is fixed! 🙂
Currently, you can just raise a ticket as WPBakery page builder updates aren’t too often. In meantime, we will think about a better solution 🙂
We created a new beta version, which might fix this issue for you below:
Please test it and let us know if that works! 🙂
Hi there,
Is it working now?
If not, would it be possible for us to login into your website to debug it?
Best regards,
Shufflehound team
That is great! 🙂
About the image, we can understand the issue and we came out with a one solution, which might or might not work for you.
Here will be the custom CSS:
html body { background-size: 165%; background-position: 50% 0; background-color: #ffffff!important; }Let us know if that helps! 🙂
Hi there,
Yes, we have seen it.
Can you please try to fix this error – Geocoding Service: This API key is not authorized to use this service or API. For more information on authentication and Google Maps JavaScript API services please see: https://developers.google.com/maps/documentation/javascript/get-api-key
Let us know if that fixes the issue!
Best regards,
Shufflehound team
The issue should be now fixed.
Can you please confirm that?
Sorry for the inconvenience.
We are working on a new fix that should be live in a few hours.
Hi there,
It seems that we had an issue with our activation server.
Can you please try that again?
Best regards,
Shufflehound team
Hi there,
It is most likely due to HTML security features that remove non-editor related HTML code.
Any ideas on which was your previous theme version? That would help us to understand the changes between these versions.
Best regards,
Shufflehound team
Hi there,
It should be very easy, if your theme version supports automatical theme updates then you can just update it via the dashboard, if not we added a ZIP file below.
After update you can update plugins under Appearance > Install Plugins
Let us know us to know if that works!
Best regards,
Shufflehound team
