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  • Shufflehound
    Moderator

    Can you please take a look now?

    Shufflehound
    Moderator

    When inspecting this further it seems that the issue is related to your Depicter slider plugin. Maybe it is not compatible with some of your performance plugins. You can try plugins like WP Fastest Cache instead or try to adjust your performance settings further.

     

    Also, we can see “Uncaught ReferenceError: jQuery is not defined” issue (JavaScript related), which usually means that there is an issue with performance plugin settings.

    in reply to: Slideshow plugin issue

    Shufflehound
    Moderator

    Hi there,

     

    We just added our PHP snippet to the functions.php file and it change it successfully.

    It seems that we didn’t mention it, but after changing the link structure in WordPress it is recommended to go to Settings > Permalinks and resave them. It will fix the 404 issues and the new links should start working.

     

    Let us know if that works! πŸ™‚

     

    Best regards,

    Shufflehound team

     

     

    Shufflehound
    Moderator

    We are glad that it worked! πŸ™‚

    Shufflehound
    Moderator

    We are glad that it worked! πŸ™‚

    Shufflehound
    Moderator

    Hi there,

     

    Thank you for the login details.

     

    It seems that it was working just fine for us. Did you try to press the arrow (attached in the screenshot below)?

     

    Best regards,

    Shufflehound team

    Attachments:
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    Shufflehound
    Moderator

    Hi there,

     

    Thank you for the login details.

     

    It seems that it was working just fine for us. Did you try to press the arrow (attached in the screenshot below)?

     

    Best regards,

    Shufflehound team

    Attachments:
    You must be logged in to view attached files.

    Shufflehound
    Moderator

    Hi there,

     

    Maybe currently the best approach for your setup would be to continue using the Unyson framework plugin.

    What PHP notice are you seeing? For now, you can just disable error reporting and the website should work fine.

     

    Otherwise, we have already tried to troubleshoot this issue in a lot of ways, and currently, we don’t have any ideas on what could be causing it.

     

    Best regards,

    Shufflehound team

    in reply to: Cache issue?

    Shufflehound
    Moderator

    Hi there,

     

    Thank you for the login details.

     

    We just saw your website and we can see the issue. Would it be possible for us to access the plugin settings?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Unfortunately, we must follow Themeforest licensing as we can’t change their rules ourselves.

     

    Currently, a regular license covers only one website installation at a time.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    You can try a plugin like this: Really Simple SSL

    Let us know if that fixes your issue! πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    After such large changes sometimes it is needed to go to Settings > Permalinks and resave the settings (works in many situations related to 404 issues). We did just that and it seems that it fixed the issue.

     

    Can you please take a look? πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Sure, let us know if you need further help! πŸ™‚

    Shufflehound
    Moderator

    Hi there,

     

    Here is the link to create a new refund request.

     

    Best regards,

    Shufflehound team

     

    in reply to: Request refund

    Shufflehound
    Moderator

    Hi there,

     

    You can upgrade to the latest version manually by installing this ZIP file below:


    Please login to access this file

     

    After installation, there will be an option under the Gillion dashboard to enter your purchase code, which will enable automatic theme updates for future versions.

     

    Let us know if that works! πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    We managed to fix the issue! πŸ™‚

     

    It seems that the Unyson migration to Redux wasn’t completed under Jevelin > Framework Upgrade. We finished it and it seems everything is working now just fine.

     

    Can you please confirm that?

    Shufflehound
    Moderator

    Well, we can clearly see that it is due to caching plugin, so you can either change its settings or test another caching plugin that could work out of the box.

    Which plugin are you currently using for the caching?

    in reply to: Slideshow plugin issue

    Shufflehound
    Moderator

    At the moment we don’t have the option to change it, but that could be done via PHP by using the add filter function. Here is an example:

    function example_callback() {
      Β  Β return 'portfolio-new-cat';
    }
    add_filter( 'jevelin_portfolio_category_slug', 'example_callback', 10, 3 );

     

    Can you please create a separate ticket for other issue? So we can keep it organized. πŸ™‚

    Shufflehound
    Moderator

    It seems that we haven’t received it.

    Can you please try again? (you can add the in the private information field)

    Shufflehound
    Moderator

    Hi there,

     

    Thank you for the login details, we managed to log in.

     

    It seems that it is related to your performance optimization plugin as when we cleared the cache (from the top bar) front page started to work correctly.

     

    Best regards,

    Shufflehound team

    in reply to: Slideshow plugin issue
Viewing 20 posts - 1,541 through 1,560 (of 3,692 total)