Forum Replies Created
You are most welcome here 🙂
Hi @bhs1234567890,
I hope you are well today and thank you for your question.
Please edit the header and disable the sticky header option as shown in the attached screenshot.
Also, please remove the custom CSS code If you are using any on your website.
Best regards,
Shufflehound teamYou are most welcome here 🙂
Hi @kamalcm,
I hope you are well today and thank you for your question.
Please make sure that you have activated the theme required plugins from the below path.
Admin Area -> Appearance -> Install Plugins
If you are still facing the issue then could you please share your site URL where it’s happening so that I can troubleshoot it?
Best regards,
Shufflehound teamUnderstood a little. But questions are piling up. Now help me figure out the child theme. When installing a theme, you need to activate the parent, or immediately you need to activate the child theme, and install demo content in it, and make all the settings.
You can activate the child theme at any time.
You can get more information about the child theme on the below pages.
https://developer.wordpress.org/themes/advanced-topics/child-themes/
https://www.smashingmagazine.com/2016/01/create-customize-wordpress-child-theme/
I couldn’t figure out where to edit the menu. I need to edit the icons and temporarily remove the trash can.
You can configure them in the theme settings as shown in the attached screenshots.
Glad, it is working fine for you now!
You can post the review on the below page.
To help us keep the support thread separates could you please create a new thread for each of your other questions instead of asking them in your single thread as it makes the thread messy and hard to read.
If you want to you can also add a reference to this thread in your newly created thread.
We would be more than happy to help you with your new thread.
Have a fantastic day!
Yes, I could confirm the error on your website.
This can be due to plugin conflict on your site so please try temporarily deactivating all plugins except Unyson, Redux framework, and WpBakery page builder plugins and see whether everything works fine and then enable the plugins one by one to see which plugin is conflicting if any.
Solution for this topic
Hi @lmiscoli,
I hope you are well today and thank you for your question.
You can add it in the user profile options and display it by configuring the theme settings as shown in the attached screenshots.
Best regards,
Shufflehound teamYour shared staging site prompts for login details in the popup to access the website and your shared login credentials do not work there.
Please advise.
Awesome great to see you got that resolved.
Please advise if you have more questions.
Have a fantastic day!
I can see you are using an older version of the theme on your shared website so please update it to the below latest version as described here https://support.shufflehound.com/updating-theme/
Then please check whether you see it as shown in the attached screenshot.
Solution for this topic
Hi Dominik,
I hope you are well today and thank you for your question.
You can remove it from the theme footer settings as shown in the attached screenshots.
Best regards,
Shufflehound teamBut editing blocks on the page is not working. edit panel is not opening. I tried in different browsers
I logged into your website and it is working fine for me as shown in the attached screenshot.
Could you please test it by clearing your browser cache and deactivating all the browser extensions?
It’s all working fine now again after deleting the css code.
Glad, it is working fine for you now.
Another question, why is the Gillion customize page sometimes working and sometimes not showing at all?
This can be due to browser cache or extension issues so please test it clearing your browser cache and deactivating the browser extensions.
Also, please test it using a different browser.
Thank you for your suggestion.
We will certainly implement this in the future version of the theme.
Hi @AVDLC,
I hope you are well today and thank you for your question.
Please change the background column image by editing the page using the WPBakery page builder and not the Yellow Pencil editor.
Best regards,
Shufflehound teamHi @Darkmagister,
I hope you are well today and thank you for your question.
This is a WooCommerce plugin related question so could you please contact the WooCommerce plugin support regarding this?
Best regards,
Shufflehound teamAs said earlier that I have tested it on my test site and it’s working fine for me so it seems your website or web server specific issue.
This is the issue that your website can’t import demo content or install plugins from external public servers.
Please make sure that your website can call & access public servers to make it work.
You can contact your web host to do it.
Solution for this topic
I logged into your website and tested the issue multiple times but I couldn’t reproduce the issue.
Could you please test it by clearing your browser cache and using a different browser?
