Forum Replies Created
Hi there,
We can see that you have a message – the Elementor Pro license has expired. That may be the issue if you have built it via Elementor Pro header builder.
Best regards,
Shufflehound team
- While you have the page content built by the Unyson page builder you will need to keep it active as otherwise, your website won’t work properly
- We just checked and the shortcodes.css file by default loads before the style.css file, so we are not quite sure why on your website the order is changed. Would it be possible to log in to your website, so we can try to find the cause?
Hi there,
We can understand that.
Maybe you can try to switch from the masonry to the grid layout. It seems that there won’t be too much of a difference visually.
Best regards,
Shufflehound team
Hi there,
Please try to add this custom CSS to your website:
header.primary-mobile { z-index: 1001!important; }Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
Can you please share a link to your website, so we can see your current setup?
Best regards,
Shufflehound team
Hi there,
Can you please share a link to your website, so we can see your current setup and test the product quantity issue?
Best regards,
Shufflehound team
Hi there,
Can you please specify in which exact place you would like to make the changes?
Best regards,
Shufflehound team
Hi there,
That is strange. Please try the following:
- Check if you have the latest theme version 5.3.3 and if not, update it and try to add a new page
- Disable all the activated plugins and try to add a new page
- Switch to the default theme and try to add a new page
Let us know if that works! 🙂
Best regards,
Shufflehound team
Hi there,
We are sorry to hear that.
You will need to create a new refund request in Themeforest so that we can confirm it.
Best regards,
Shufflehound team
That is great! 🙂
Would it be possible to login into your website and test it further? (you can share it in the private information field)
Hi there,
Thank you for the login data!
Unfortunetly it shows “ERROR: Incorrect username or password.” can you please check the login data?
Best regards,
Shufflehound team
We can understand that, but at the moment we don’t have any clues about what could cause it.
Can you please switch to a standard WordPress theme and test it then? Also if you disable the Redux framework does the issue go away?
Hi there,
That is strange.
Have you updated the Slider revolution to the latest available version?
Best regards,
Shufflehound team
Hi there,
Oh, loading jquery late could cause this issue.
We could create a custom CSS to show the masonry layout immediately, but it would be somewhat broken without jQuery, so that doesn’t seem like a good idea.
What kind of score are you getting?
Best regards,
Shufflehound team
Hi there,
We improved how the responsive layout works on your website with some custom CSS, can you please take a look now?
Best regards,
Shufflehound team
In your WordPress dashboard, we couldn’t find any issues.
The issue may also be coming from the wp-config.php file (if the domain is hardcoded there). We would recommend contacting your website hosting as they might fix this issue for you.
About the portfolio issue, it seems that this issue should be fixed first as it may also cause it.
Hi there,
It depends on which theme builder you are using. As it seems that the page you are referring to is only available for the Unyson page builder.
The footer animation should be available under Jevelin Settings (at the topbar) > Footer > Footer parallax option
Best regards,
Shufflehound team
Hi there,
We can see the issue and it seems to be caused by the Unyson page builder.
At the moment we have two solutions:
- Rebuild the website to WPBakery page builder (if you don’t have too much content), because the Unyson page builder isn’t maintained anymore. Also, the WPBakery page builder is much easier to use.
- We can create a custom CSS for this section to change the background
Best regards,
Shufflehound team
Hi there,
We saw that you already opened a separate ticket, so we answered there.
Best regards,
Shufflehound team
