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  • Shufflehound
    Moderator

    Hi there,

     

    It depends on which theme builder you are using. As it seems that the page you are referring to is only available for the Unyson page builder.

    The footer animation should be available under Jevelin Settings (at the topbar) > Footer > Footer parallax option

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We can see the issue and it seems to be caused by the Unyson page builder.

    At the moment we have two solutions:

    • Rebuild the website to WPBakery page builder (if you don’t have too much content), because the Unyson page builder isn’t maintained anymore. Also, the WPBakery page builder is much easier to use.
    • We can create a custom CSS for this section to change the background

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We saw that you already opened a separate ticket, so we answered there.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We created a small CSS snippet, which should fix this issue:

    body.home #wrapper .sh-page-layout-default {
      Β  padding-top: 0px!important;
    }

     

    You can add it under Jevelin Settings (at the top bar) > CSS/JS section. Let us know if that works! πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    We would need to see a live demo with both a working and broken layout to determine the cause. Would that be possible?

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Hi there,

     

    Did you manage to fix it?

    It seems that your current header is built with Elementor.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    We are glad that it worked! πŸ™‚

    Shufflehound
    Moderator

    Hi there,

     

    Should be fixed by installing the classic widgets plugin.

    Can you please confirm that? πŸ™‚

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    In this case, this is not the theme’s fault as the website is set up incorrectly. Most browsers are blocking fonts because your website is trying to load them from a different domain and that is considered a security issue. We attached a screenshot below, so you can see the errors.

     

    You can share login data to your website (in the private information field below) and we can take a look at how to fix that

    Attachments:
    You must be logged in to view attached files.

    Shufflehound
    Moderator

    Sure,Β  you can take a look at tutorials like this one

    Shufflehound
    Moderator

    We can understand that, but no other user has reported similar issues and so we don’t have any idea where to start.

    At the moment this issue seems more like WordPress setup-related issue than related to our theme. As this issue still presets after using two completely different theme frameworks.

     

    If we would have access to your website dashboard we would inspect your current setup options, theme-related options, and more, which can’t be done by looking at the files.

    Shufflehound
    Moderator

    Hi there,

     

    We checked your website and found errors in the website console. It seems that you have some issues with your website links as your domain link is different than your website CSS/JS/font file domain and that is causing this issue.

     

    Best regards,

    Shufflehound team

    Shufflehound
    Moderator

    Yes, we saw that there is some kind of update issue with your plugin, but we couldn’t see any issues with our theme.

     

    Depending on your setup, it could be available in your website hosting or if enabled inside your wp-content folder.

    in reply to: Cache issue?

    Shufflehound
    Moderator

    Yes, it seems like that

    Shufflehound
    Moderator

    Yes, it will be included, but this version is already uploaded to your website

    Shufflehound
    Moderator

    We are glad that it worked! πŸ™‚

    Shufflehound
    Moderator

    Thank you for letting us know!

    in reply to: Cannot update theme

    Shufflehound
    Moderator

    We are glad that it worked! πŸ™‚

    Shufflehound
    Moderator

    Ok, then we would need to access your website admin panel to help it further. If it is possible you can share the login details in the private information field

    Shufflehound
    Moderator

    There is another way:

    • create a custom header under Admin panel > Headers
    • then switch to the WPBakery page builder
    • add the header builder element
    • change the options as you like
    • select it as a Header Template in the Jevelin settings

     

    Let us know if that works!

    in reply to: Moving menu
Viewing 20 posts - 1,701 through 1,720 (of 3,675 total)