Forum Replies Created
Hi there,
We are sorry for that, at the moment we have some issues with supporting.
When you will share the login details in the other topic we will inspect this issue too.
Best regards,
Shufflehound team
Hi there,
We are sorry for that, at the moment we have some issues with supporting.
Looks like we haven’t received your login details. Can you please try again? Or you can send it to our email [email protected]
Best regards,
Shufflehound team
Hi there,
That is strange as we just tested it and couldn’t replicate the issue. Can you please add some screenshots?
Best regards,
Shufflehound team
Sure, let us know if you need further help.
Hi there,
Sorry for our late response.
Do you have a live link where we can test it? It could help us to find the cause for your issue.
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
Does the issue still persists? If yes, we can login and check it for you (you can share the login details in the private information field)
Best regards,
Shufflehound team
Hi there,
Sorry for our late response.
Does the issue still persists? If yes, we can login and check it for you (you can share the login details in the private information field)
Best regards,
Shufflehound team
Hi there,
That is strange, can you please give us a links to these products, so we can test it?
Best regards,
Shufflehound team
Hi there,
It seems that we can’t your login data. Can you please try again?
Best regards,
Shufflehound team
Sorry for our late response.
You can paste it under – Jevelin Settings (at the topbar) > Custom CSS/JS > CSS Code
Best regards,
Shufflehound team
It seems that the loading speed issues are related to your website hosting. We tried some optimizations which usually works, but in this case didn’t.
Can we try to install this demo and test it?
Hi there,
Would it be possible to login in to your website? That could help a lot to figure out the issue.
Best regards,
Shufflehound team
Hi there,
If we understood it correctly then you can add Raw HTML element inside your WPBakery page builder section and inside enter this HTML snippet:
<div id="show-popup"></div>
Let us know if that helps.
Best regards,
Shufflehound team
Hi there,
At the moment it seems that you are using buildable header and it won’t use settings from the theme settings. You can switch back to the classic header under theme settings > headers.
Best regards,
Shufflehound team
Hi there,
Which theme version are you using? Also can you please let us know on which PHP version you are currently using?
Best regards,
Shufflehound team
Hi there,
We took a look on your issues
- We removed it
- It was working fine now for us
- We changed it
- We added some performance plugins like WP Fastest Cache and Autoptimize, though you website hosting seems slow as the admin page also loads slow
Best regards,
Shufflehound team
Hi there,
Well that is strange as it is working fine for us.
Would it be possible to login to your website?
Also have you updated the theme to a recent version?
Best regards,
Shufflehound team
We tested it and it was working fine for us.
Can you please confirm that you updated the theme to the attached file?
Thank you, we were able to login and we made some improvements.
Can you please take a look?
