Forum Replies Created
Hi there,
We are sorry to hear that.
If you are still interested we can offer to login into your website and inspect the issues. At the moment we can’t comment on what exactly could cause such issues without seeing the website.
Best regards,
Shufflehound team
Hi there,
We updated the theme and found some CSS-related issues that it seems we managed to fix.
Can you please take a look? 🙂
Best regards,
Shufflehound team
Great, we will do that!
Hi there,
This notice only says that some extra content couldn’t be added.
Otherwise, we are not sure what could cause this issue. We can offer to log in to your website, so we can test this issue. You can share the login data in the private information field.
Best regards,
Shufflehound team
Hi there,
Can you please give us a link to the exact page so that we can see the page setup?
Best regards,
Shufflehound team
Hi there,
Sure, can you please share a link to your website? So we can see your current setup.
Best regards,
Shufflehound team
Hi there,
Can you please share a link to your website? So we can see your current setup.
Best regards,
Shufflehound team
Hi there,
Oh, it seems that we have forgotten about this option.
We tested it with a few videos and the feature was working fine (with some video exceptions). Please try to test also full youtube link like this: https://www.youtube.com/watch?v=A16MWO1fQ7c
We recommend it because we have made custom elements and many optimizations for it. We have a different theme which for example uses Elementor and we have created many Elementor elements for it.
It is a time-consuming process, to create custom elements and features for the page builders. Otherwise, you can of course use different page builders, but they won’t have any extra elements and features.
Best regards,
Shufflehound team
Hi there,
Your purchase code will work only at one site at a time.
You can either activate one site, update it, and then activate another site and update, and then again you can activate the first site.
Otherwise below you can download our latest theme version:
Best regards,
Shufflehound team
Hi there,
Would it be possible to login into your website? You can share it in the private information field below.
It is hard to tell what could cause it at the moment as it could be some plugin conflict or something completely different.
Best regards,
Shufflehound team
We are glad that it worked! 🙂
Sure, thank you!
Yes, of course!
Let us know when we can do that.
Would it be possible for us to log in to your website and try to update the theme? You can share the login details in the private information field below.
Hi there,
Unfortunately, at the moment we only support search inside the mobile header dropdown.
Would it be possible to login into your website and test the header options? You can share the login data in the private information field.
Best regards,
Shufflehound team
Hi there,
It seems that you are not using the latest theme version.
Can we update it for you?
Best regards,
Shufflehound team
Hi there,
It is possible that your CSS remains cached.
After the update please try to clear both browser cache and the site cache if you are using performance plugins.
Best regards,
Shufflehound team
Hi there,
It seems that you are using the header builder (with the WPBakery page builder). The content should be available under the Headers section (at the left admin side menu).
Best regards,
Shufflehound team
It seems that your website uses our header builder element for our header.
You can change the icon pack for the element icons when:
- Going to Admin dashboard > Headers (at the left side)
- Opening your current header in the WPBakery page builder
- Editing the Header builder element
- And changing the Icon pack under the General tab
Let us know if that helps!
Hi there,
We did more testing and we couldn’t replicate this behavior in our test sites as the lightbox was working fine for both mobile and desktop.
In order to troubleshoot this issue further, we will need to access your admin dashboard. You can share it in the private information field below.
Best regards,
Shufflehound team
